Review of Comfort Inn Charleston, WV 2*

Amy P.

07/30/2018

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1/10
A friend's experience with this particular hotel over the weekend. This is an embarrassing thing to post because it acknowledges something not many people know about me/my son. But it was an experience I think needs light on it because of how the people in our country have grown to treat one another, so I am willing to expose myself to make a point. My son is homeless. He is also five hours away from my home. He catnaps during safe hours and wanders at night. This past week, he secured a union plant job that required clearing a drug test and he had orientation today and starts Monday. As a congratulations to him, I offered to put him in a motel close to work Sunday night so he could have a good night's rest and a long hot shower before his first day. Booking a hotel/motel and not having the credit card upon check in is a difficult thing. Motel 6 has worked with me in the past on two occasions fairly seamlessly. The closest one with the best rate near his new job was a Days Inn. I called them directly to arrange a room and explain that he wouldn't have a credit card upon check in and it all needed to be done "third party" via my credit card. I was told I could reserve it and be billed for it, but he would need a credit card on file to stay there. I humbly informed them he wouldn't have one — that he was currently homeless and I was trying to help him and he was starting a new job. Her answer? "He's homeless? I'm sorry I cannot help you. We don't want that here. " I was paying for it, not asking for a free handout. Let it marinate. "We don't want that here. " We don't want to have someone pay for a room for someone starting a new job and trying to get on their feet. We don't want to support someone who has the tenacity to usually sleep on a park bench or catnap by a lake during the day. Keep that stuff away from us… we're a classy MOTEL. (That's my extrapolation and I own it)

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