Review of Norfolk Waterside Marriott 3*

We checked into our room and immediately turned the air down. (we like it COLD when we sleep) Shortly after, we left for the night. At 1am when we arrived back to our room, it was still warm! Despite the air being turned down to 60. We called the front desk and they sent someone up with keys to a different room. I am impressed with how quickly they handled the situation, however, this was the middle of the night. We had just gotten in from having a few too many drinks and dancing the night away at my husband's work Christmas party. We were intoxicated and exhausted. In the midst of us trying to gather our belongings and change floors and rooms, we lost our picture that we had just gotten at the Christmas party. The staff is supposedly unable to locate it. This is especially upsetting due to the fact that, having 2 small children at home, we do not get to get dressed up and have a night out to ourselves very often. These yearly pictures really mean alot to us. Had we not been placed in a room with a broken air conditioner, I feel confident that we would still have the picture in our possession. On top of that, we were told breakfast was complimentary, only to be given a bill when we were finished. There is no way we would have paid $15 per person for that buffet had we known. The waffle tasted terrible, like it had been sitting out for days and gone bad. The bacon and potatoes were both cold. The waitress was terribly slow and, for some reason, would not clear the table of our empty water glasses. By the time we left there were SIX empty water glasses on our table! We ended up paying $30 for an omelette, a bowl of cereal, and horrible service. Aside from these issues, the hotel was clean and the front desk staff was friendly and helpful. I cannot say that makes up for the bad experience, though. I highly doubt we will return to Norfolk Waterside Marriott.