Staybridge Suites San Antonio Airport, an IHG Hotel

Hotel

Rooms where not properly cleaned. No soap or shampoo. 1 wash rag for 2 people. And found a straw of some sort taped to the AC vent.
TV remotes did not work the TV correctly.
there where 2 machines in our room.
floors where dirty and sticky. Remodel is no excuse for lazy employees. We where giving 2 keys and only one worked for the entrance and the other was for the room door. Shouldn't they work both doors. Pool was filthy had debris in the bottom. Not a very good experience. But the outside looks really nice.

My group had a total of 19 rooms at the location, every single one had issues with bugs or broken utilities. During our stay there was construction on one site of the hotel which is understandable to make improvements, but in doing so the back gate was opened and left that way. What is the point of having a gated parking lot if you are going to leave it open 24/7? The straw that broke the camels back was while my team was at work, my room was broken into along with another guests room, multiple car’s pried into and a work truck stolen from the parking lot. The only thing I received from the hotel was “I’m sorry about that” over $1000 worth of my property was stolen from me to include a pistol, no effort was made by the hotel to help with the investigation. They said they would have someone check the lock reader and never did, they have zero security cameras on any hallway completely throwing the safety of guests out the window.
It’s been a week since I was told I’d be contacted about what happened and not so much as an email. The only thing that has been done is IHG continues to remove my review from their page.

Moldy coffee maker and I don’t know what was in the sink.
I love Staybridge Suites, but this one was sad.

The staff are very friendly and. Warm welcoming the rooms are very nice the pillows are very fluffy too.

It’s okay. Clean, neat, nice staff.

Inviting and convenient, free breakfast and parking. Staff are friendly.

Awesome place to stay! Highly recommended.

This hotel has negligent Managment! I have been trying to get a hold of a manager for 2 days about them triple charging me for my stay and nobody can return a phone call! I wish that I could get a hold of whoever is above the General manager as they have no time to attend a guest once they’ve checked out! I will be reporting this hotels nefarious negligence across all media platforms including the local news media outlets!

We had a dirty diaper under our bed! Also, socks that were left from the previous occupant, hair was all over the sink and a/c didn’t work properly. We tried talking to management and were told told it was not their problem because they “just sometimes don’t clean under the bed”. And when we complained about a/c we were told “it’s an 80 year old building”. All in all it was a horrible stay and do not recommend! Definitely would not stay here again.

Hotel stay was excellent. Clean and cozy. Customer service was outstanding.

One of the best Suites in San Antonio the staff is very intelligent the night clerk John was very helpful and hospital I will definitely will be staying here when visiting San Antonio … ☺

I love the suites and customer service they have given us. Only thing I don’t like is that we have to have a parking permit other then that everything is great.

My husband and I have stayed here before, but we never knew about the top floor having balconies! That is a game changer being that I am a smoker but hate to smoke inside! (I couldn't smoke inside here even if I wanted to being that they are all 100% non smoking rooms in every single Staybridge Suites I've ever stayed at). A friend of ours was staying the night in one of their top floor rooms with 2 bedrooms 2 bathrooms, and wow… Talk about space to spread out with! The bathroom on the master bedroom side is HUGE! It's EASILY the biggest bathroom I have ever seen a hotel have in one of their rooms! There was a separate tub and shower as well as two separate sinks and just tons of space! Everything was very thoughtfully placed in it's rightful home in the room! We had a wonderful time here! The only reason I'm taking two stars off are for the people … The staff here constantly has just the first attitudes!

Great hotel. We were so happy to move from holiday inn to here. The hotel is quiet at night. Great rooms with kitchens and living rooms. Free breakfast everyday if you don't want to cook. Social hour M-Wed with wine and beer to relax and meet others. If you book it right you can stay for 104.00 a night.

Friendly staff. About 15 minutes from Six Flags and 20 from Sea World. Neighborhood Wal-Mart is just around the corner and many restaurants a short walk away. Rooms were clean and included a fridge, dishwasher and stove in each room. The pool and hot tub were well maintained and included several propane grills for guests to use. I'd recommend this hotel and will probably stay here in future visits.

Excellent accommodations, comfortable bed, nice hot shower, nice A/C in hot weather. Highly recommend!

Amazing! I had a 2 queen bed suite with refrigerator, microwave and stove. Dishes included. The free breakfast daily and up to 3 drinks Monday through Wednesday with small quick bites was wonderful. Rooms were spacious and comfortable. Within walking distance to the North Star mall. Workout room, laundry, and on-site little convenience store. The shuttle provided trips within a 2-mile-ish area. Free pickup from the airport or car rental place. For those in the military, it is a quick drive to FT Sam. Pool and jacuzzi. It’s a perfect place to stay!

Very comfortable 1 bedroom suite with 2 queen beds! Very clean, very spacious, great service, great kitchen great amenities such as free laundry but some people abuse it by using 3 washers at 1 go so maybe they should charge a token fee so it would be more fair to people who really really need to use it! Everything is great here! Love it here so much! The value is greater than the price! The breakfast is decent but it was too busy at 9-9.30 am. Maybe 7 am would be better! Totally recommended and we would be back!

Honestly impeccable taste in whoever designed the inside. The front outside is a bit awkwardly placed though. The entrance almost looks like a side entrance instead of a main entrance (but that’s small). Our room was amazing as well and a good size. However there was one door that was kinda broken in our room. (but once again a small annoyance). Food was mostly good, could be better. Overall highly recommend this place and would go again.

First time to stay here, recommend by friends, awesome experience, very spacious rooms, awesome service and reasonable rates, will definitely stay again and recommend to anyone.

I had a really great experience. I am always skeptical of cheap hotels, but I gave this one a try because of the ratings on expedia. I was not disappointed. My one criticism was the one everyone seemed to have. On a holiday weekend, there was no place to sit for breakfast. That said, all the rooms are suites, so we ate some downstairs and then brought the rest upstairs. The rooms were great for the price. The pool looked really nice (really busy, but again, holiday weekend). Breakfast was broad and delicious.

I stayed here for 2 weeks while on training. The hotel is clean, well maintained and easy access to shopping and food. I would have given 4 stars due to some breakfast issues at first (due to our tight schedule and volume of people), but as soon as it was brought to the managers attention, it was fixed immediately. For that, they get my full 5 stars!

Good location, nice pool area, good bfast, kind of dated rooms. Had a two bedroom suite. One shower had the choice of scalding or freezing water. Never could get the thermostat to move from 71 degrees.

Ive only been here 1 night and I am impressed. Here on business for about 2 weeks! Shuttle picks you up from the airport, check-in was smooth, my room is a true suite room, full fridge, electric stove top, dishes, pots etc. Pool with hot tub, social hour 3 days a week w/ limited free alcoholic beverages, pantry, free laundry just buy your own detergent, walking distance to mall and several restaurants, shuttle on demand to several areas! Healthy and plentiful breakfast buffet options. I probably could go on… the only minor disappointment is this is a big hotel needs a bigger and more fitness/gym. The typical 1 treadmill, 1 elliptical, 1 bike, 1 bench with some weights. A lot of military (me) stay here and this is our staple for exercise so we tend to have to fight for time in the gym. Otherwise I would have given them 5 stars. If your not in need of exercise or dont care for the limit options this is definitely the place!

Breakfast is great, the pool area is pretty nice, and the rooms are dated, but nice. Employees are friendly and helpful. It's also very pet friendly. Solid 4 stars.

So far so good. The rooms look great and are huge, the pool is really clean and on the third floor which reduced the surrounding noise a lot. The internet is pretty fast for a hotel and hasn't dropped yet.

It's like a Candlewood Suites, but better. Like Candlewood and Holiday Inn Express had a baby. Extended stay and free breakfast… wait there's more. Manager's reception 3 nights a week… sweet! More free food and alcohol.

Excellent choice, breakfast is better than Browsville.

Me and my husband were here for TMEA (a Texas music convention) and the hotels were packed all around town. Never once did we feel like we were an inconvenience, the hotel staff were very nice and friendly. The bed was a little too firm for us but we adjusted! The breakfast was a little monotonous but that was really our only complaint! Everything was so clean and organized! We were here for 4 days and 3 nights so we got to see a lot of San Antonio. This hotel is conveniently located and is very close to downtown! We will stay again here when we come back to San Antonio!

Stayed there March going into April of '17
Accidentally left my phone battery wall charger and extra battery in the wall outlet of the room that I had stayed in. Already had checked out and was about to fly out of town. Called them and told them I left it there. They went out of their way to mail them back to me in Albuquerque. My stay there was great, clean rooms, great hospitable service. I LOVED the breakfasts in the mornings! Really great fresh food and staff. It was a excellent start to my days there. Highly recommend staying here while in San Antonio. Not far from the airport either.

Family oriented place to stay. Breakfast is good and reception at night (M-W). The reception is just a bit small. Receptionist are very friendly and helpful. They make sure to fix any issues promptly.

Stayed here one night before an early morning flight the next day. Check-in was good and fast. My room was large and comfortable. They also have an evening free happy hour for 3 drinks per person and also food which was perfect. Used shuttle service next day to airport. Will definitely stay here again.

Great place very recommended.

Good place to stay. Had a very hard time finding the place with Google maps, be sure you know where you are going. The room was clean and neat. The room temperature was cold and did not adjust well. Breakfast was also very busy. The important parts of a hotel room are there.

Returned to San Antonio to be with family for Christmas. With older kids, space to spread out is highly valuable to me. We stayed in a suite with two queen beds and a sofa bed. Beds were very comfortable and we slept well! Kitchen facilities with full size refrigerator and microwave were very useful — my son appreciated the bag of popcorn each day. We were on the third floor and with three elevators in the hotel, I rarely had to wait long to get up and down. With a busy family weekend, I didn't get to take advantage of the heated pool or fitness center this time — but I visited both and they looked like nice areas. The breakfast area had a nice mix of hot and cold items and was a good size space both in the serving area and the dining area. Location was great between the airport and North Star Mall shopping area. Despite being up near Loop 410, the hotel was quiet and I didn't have any noise issues either from outside or other rooms. Overall, I greatly enjoyed my stay here and look forward to booking it again the next time I'm in town.

Nice hotel. Extremely limited parking. Be careful if you drive a bigger vehicle. Location if pretty good. Little harder to get to from the airport.

Very clean, cute, quaint & close to most popular city attractions. Complimentary breakfast was deliciously fulfilling and the laundry facility & Wifi is FREE.

Excellent service and facilities!

Excellent location and very clean rooms.

Good food… clean room. Easy parking, great location. Please stay away… I want to be able to get a room whenever I need one!

Love the oversized room. Everything is clean through out the hotel. The full sized coffee pot is a plus.

The hotel is well maintained, has clean modern rooms, and comfortable beds. The food selection is fantastic with quality complimentary meals. Additionally, the staff was friendly and helpful. I would gladly stay here again and again.

Good hotel, from Monday to Wednesday you get 3 drinks per day and in the evenings make a snack.

The front desk was very helpful and polite. The hottub was amazing and the food was delicious! The rooms are great! Complete with refrigerator, microwave and a stove top.

The room quality and stay experience could be 5 star but they have insufficient parking space in the secure area. I arrived late and had to park in an unsecured area after midnight. Not happy.

Much better than the typical continental breakfast. Rooms clean and nice. Friendly staff. Near the airport and 13 minutes from downtown. Great hotel.

I have really enjoyed staying here so far! The rooftop pool is beautiful and awesome! They also have a window in both the front and rear elevators! It's just nice to see out to that rooftop pool while you're riding up to your room! The rooms here are awesome as always! 100% cleaned to my very high standard! It's like being in a New York City style apartment, only these are bigger here! Haha! The Breakfast buffet and dinner social are both amaze-balls too! The only reason that I docked the one star is for customer service… By no means are they horribly rude anything, but they just don't seem to go above and beyond like the Staybridge Suites by Fiesta Texas! The location is pretty much THE BEST THING ABOUT BEING HERE! Come on over and let's go shopping!

Just got here and the linen is so fresh. Relaxing like a baby. Thank you for my mini vacation!

A great place to stay, very clean and beautiful amenities. Complimentary breakfast and socials Mon, Tues, Wed. Eves. The staff is very accommodating and friendly. Last but not least the pool and hot tub and patio are great! I would stay again and again!

A great place to stay while working out of town. Close to most everything in San Antonio with easy access to the highways and close to the airport.

Very nice and clean! The staff are very helpful and friendly! Also the complimentary breakfast is pretty good.

Hotel looks nice. I was visiting family who stayed there and it looked like a very nice place.

Great rooms. Awesome staff! Great social mixers!

“This is my NEW preferred Hotel for Longer Stays Now! ” Hello, As a priority club member I am shocked I hadn't searched out this chain before! So not only didn't I have a very roomy comfortable stay. The Complimentary Breakfast and evening dinner with beer or wine was the tip of the iceberg! As my title states, depending on my length of stays in the future I will be searching out this chain. And the most amazing part is that this chain is within a $20 increase from my Holiday Inn Express I choose the most for stays. Right next door is a STEAKhouse, it is less than five minutes from the airport. We visited downtown San Antonio, Alamo etc (about 20 minute drive). Best Value I have come across this Year! You must check out this chain! Thanks for Reading.

Conveniently close to airport. Decent hot breakfast bar available and manager's reception. Bedroom a bit warmer than living / kitchen space as a/c is not in bedroom.

The staff is awesome! Not a lot of tables for guests at breakfast. They do have guests with dogs, that they put in rooms next to families. So you do hear barking. I highly recommend this hotel if you need a hotel to stay at for a while (especially if you have a dog or dogs) rooms are like a mini Apartment with a living room, a kitchen and a bedroom +.

We are happy with our room, it is clean and comfortable. The location is convenient for shopping, and the service has been good.

My stay has been wonderful. The room is awesome. Breakfast, dinner and beverage into the evening cannot be beat.

Everybody in town was sold out, and this place had the only room we found. It was a smoking room, which didn't smell too bad, but the person at the front desk didn't even offer a spray to get rid of the odor. The room as plenty roomy, clean, the beds were comfortable, the staff was friendly.

Staff is friendly, amenities are plentiful, breakfast buffet is top notch. Room size is 10/10, room cleanliness 7/10 (I expect a bit more attention to detail at this price point — not 2 months of dust on the refrigerator and hair in the tub), room functionality 6/10 (hair dryer and bathroom fan non operational, two things that should be working in every hotel). Overall, I would stay here again but it won't necessarily be my first choice.

Great place. Easy parking, clean, rooms are very nice, staff is attentive. Breakfast was OK, not what I've come to expect from staybridge.

Nice spacious rooms, polite staff, furnishings nice though not my personal taste (brown. Green and gray a touch dated but just barely), social hour with free booze and nachos. Good location. In every substantive way it was quite nice but still seemed a tad bit overpriced.

Clean Nice Hotel. Parking the the only complaint I have. I have been here multiple times and never been able to park in the secure parking. Rooms are clean and comfortable but the parking issue has me considering other hotels. Aside from the parking it is a great hotel.

Always great to stay at a Staybridge. Always consistent, clean, good service. Perfect for our large family.

It is a good hotel. The rooms are very wide. The breakfast is very well served. I only wish it were a little newer.

This is a good, clean hotel with a good breakfast. The rooms are large and the staff is friendly.

Excellent service, breakfast, beds/pillows! Free laundry! Gym & pool are nice. Will definitely stay again!

Love it! Breakfast was excellent. We would definitely stay here again.

Beautiful hotel, with rooftop pool and spa access. Access to a 24 hour gym, and more.

Very comfortable hotel. The parking lot is very small, so if you are traveling by car you struggling to find place.