Review of The Standard, High Line New York 4*

EDIT: since I posted the review below during my stay and got in touch with the management, we were moved to a nicer, corner room. The reception manager in charge did a nice job, was understanding and very respectful. The room was superb and felt very luxurious. Amazing views and very large for a room in NYC. And very quiet. This was clearly more aligned with the experience we were hoping for. I must say that half the staff doesn't seem properly trained though (we also had a weird experience at the restaurant, where the hostess lied to us to give us a crappy table; which we declined, we said we'd wait. She then acted very surprised "oh wait there may be one available", and a waiter responded "actually we have 3 tables available"…) so I would be hesitant to spend a lot of money there. The design, views and location are unique and if you book early you will have a good rate. If you book late, you may pay a lot for a headache with inhospitable staff. It's basically a bet. Original post: Sure, rooms are nicely decorated. But I will never stay here again. Terrible experience with the reception. We were given a room on the 15th floor. The club a few floors up is extremely loud. I went to the reception on the Sunday night of my arrival at 10pm to say I was bothered with the music and I was told the music would stop at 12am. I was even told to put a towel at the bottom on the door to block the noise (! ). Since our understanding was that it would only last for a couple hours at most, we decided to keep our room and asked for an extra pair of earplugs to be brought to your room since there was only one in the room (are they expecting a couple in a double room to wear one earplug each? Mystery …). Well, the club's music lasted until past 3:30am and we haven't slept until 4am. We have important meetings in town this week and this is my husband's birthday, so I was really hoping to have a great, glamorous stay. This is not the case, but instead the worst hotel experience we have had in years. This morning I went to the reception and asked to be moved to a quiet — and if possible nicer room for the 2 upcoming nights of our stay — to make it up to us since we were clearly misled by the reception last night. I said the experience of not sleeping on a Sunday night had made our stay so far stressful and unpleasant. Response: "what else in your stay has been stressful? ". Seriously? Like, not sleeping and being misled when I could clearly have been moved last night when I first asked about the noise? I knew the hotel had many unoccupied rooms at this time of year. But then today the receptionist proceeded to do something he must have thought was classy and that I found plain insulting: he said he would waive from our bill the two drinks we had the night before at the bar "as a courtesy". He did not offer to move us, saying that the club would be closed on Mon-Tue so we would be "fine". Huh… well that's not what is going to improve my memory of this stay or make my overall impression better. If I was expecting a financial compensation, I would have asked for the night to be reimbursed, not two drinks on our bill. And now I wish I had 5 cocktails and not one, maybe I would have been able to sleep! I was so frustrated, the guy was clearly inexperienced in handling customers, he just panicked and wasn't even smiling, empathizing or accommodating at all. He had the tone of someone investigating my claim, like "can you describe the conversation you had with my colleague yesterday". What? I was so, so pissed. And then I went to have breakfast. Well, you should skip that part too — unless you want to be served toasted bread that is not actually toasted and spread with melted garlic butter (what? ) at 8am before heading to work. Have a good day.