Review of Hampton Inn Burlington - Colchester 3*

Sylvia O.

01/01/2014

Respond
1/10
This hotel will probably haunt me for a long time. We stayed at the Hampton Inn for 4 days when we were visiting my mom. We have 2 kids, a 10 year old and a 14 year old, who is autistic. The hotel was jammed, and the breakfast area was totally crowded and stressful, and there was hardly anywhere to sit. On the last day we stayed there, at breakfast something happened between my 14 year old and the breakfast attendant, and my son punched the attendant in the arm. We did not see it happen, and we did not see any commotion. My son has not exhibited this very often, but I think the chaos of the breakfast room got him upset. He sat down with us and after a few minutes, we left the breakfast room. My son and I went out to the convenience store, and when we came back, we were pulled aside in the lobby by a policeman with what looked like a semi-automatic weapon and a bullet proof vest. I thought we were going to be accused of theft or something terrible, but instead it all had to do with my son popping the person in the arm. The manager told me she knew he had special needs, and I asked her why she didn't talk to us about it, and she said she couldn't find us (but was anyone trying? We didn't see anyone looking for us). They called the police instead, and the guy looked like he was about to take us down, bullets and all. I cannot understand why anyone would call the police on a special needs teenager, and why the management didn't try to find us. We were there for 4 days! It was completely unnecessary and freaked me out. I am terribly sorry about the attendant, very sorry, but the management reaction was over the top. I could not wait to get the heck out of there. I'm still shaking. We stayed at the Burlington Holiday Inn that night, and they were so nice to us. I'd highly recommend that anyone with special needs kids or teens with behavioral issues stay there instead.