Review of Concord Square by Thatch 3*

Absolutely the worst customer service I have ever encountered. They do not answer any of the phones they list for assistance and are as unhelpful as can be. I tried to call and finallly emailed about furniture that was coming off the wall. Got an email saying that maintainance had been notified — they never came. I forgot personal keys on the kitchen counter as I left, told them immediately about it, before the cleaners had arrived, and asked that they mail them to me. They never did. The apartment is tiny, it's listed as 45 square meters but can't be more than 30 and cheaply furnished with IKEA furniture. There were towels for 2 guests but we were 4 and had booked it for 4. Found bath towels in a cabinet by the front door and had to make do with that. The walls are very thin and we could listen to converstions in the next apt. And were kept awake by people upstairs as they opened and closed drawers. For this we paid $249 / €220 per night. Definintely NOT worth it. We would, and have, paid for equivalent apartment €80 — €90 in Paris 5th, the Latin Quarter and Berlin Mitte. Edit: My call and email records show that I did reach out during buisiness hours. You simply didn't answers any of the phones you listed. As I stated in one of my emails to you: "Dealing with customers is part of the business you are in and your reluctance to address this is very troubling. I have tried calling you numbers but they go straight to voicemail" And the keys WERE on the counter as we left. You state that "the apartment itself is a total of 425 square feet, which is four times larger than the size you specify here" No it is not, 425ft² convert to 39.48379m²