Review of Hilton Lake Las Vegas Resort & Spa 4*

First, I want to start off with I NEVER put any negative feedback online, but I had the worst experience ever in hospitality! My spouse and I made reservations at this establishment for our 8 year anniversary! We were extremely excited to be relaxing at Lake Las Vegas, but once we got there our whole demeanor changed. We checked in around 4ish on Feb. 19th and the gentleman gave us wrong information for parking, being the fact we were located on the 7th floor of the hotel! We get to the room and it's musky and warm so we let the air run while we went back out to enjoy the restaurant and plaza by the hotel! It is literally a ghost town with all the businesses closed down except for a handful of restaurants! Once we arrived back to our room it was hot and before I left I turned it down to 65. We called downstairs to the front and they sent two gentleman up to our room to fix it. They gentleman were extremely polite and looked in the vent and he goes, " Wow this filter has not been changed in a long time. " They changed the filter and explained it would start working again! We left the hotel to let it cool down and came back and the air was still not working. We called downstairs and the gentleman who answered sent the same two gentleman to our room, but in their hands were a fan. By then I was just so overwhelmed by the lack of consideration this hotel has accommodated towards paying customers. That morning we wanted to hang by the pool so we asked the front desk gentleman the location he was a tall, thin, brown haired gentleman and he responds back with, " What is your room number? " Pretty much insisting like we were not staying at this hotel. He gave us a quick response and by than I am just so appalled by this whole experience I just wanted to leave. We went to the plaza before leaving and my spouse went to the front and spoke to the same gentleman about checking out and he asked how our stay was. My spouse said, " It was okay, " and let him know about the whole air conditioner shenanigans and the gentleman says, "Well this is just how we handle these kind of situations. " Wow is all I can think. We are locals and we deserve respect and not to feel discriminated or mistreated. I will not recommend this place to anybody. I've worked in hospitality business most of my life and when situations come up like that we move the guest to a room that has working air conditioner not bring a fan in their room. That's trashy for this kind of establishment. Its not like the hotel was busy it shouldn't have been a problem.