Review of Quality Inn Southaven - Memphis South 2*

I checked into this hotel very early on Sunday morning. The staff here is very rude and unprofessional. This was all due to a miscommunication regarding a late checkout that I requested. I wasn't sure that I'd leave and needed the extra 2 hours to make a decision. I called down to the front desk and the general manager started to yell and demanded payment, (as if I were trying to stay without paying) then got angry, when I asked if their was a problem. I assumed it had to be based on her aggressive tone. I couldn't get a word in, she was cutting me off and then said they can refuse service and wasn't going to allow me to stay. I couldn't believe it. Of course all hell broke loose when I started requesting names and "threatened" to call corporate. I wasn't really going to, (at the time) it was merely to get some answers, an understanding of what went wrong. I arrived back at my room later that evening and my key card didn't work. I dreaded having to go to the front desk having to get another. Lo and behold a different front desk employee was just as rude. I thought to myself "unbelievable"! I WILL NEVER stay here again. In all my life I've never had a bad experience while staying in a hotel. Ever! I will definitely be calling corporate and making them aware. No one had on a nametag, and the blouses or uniform was worn as if they didn't care. I received a call to my room, making me aware that the hotel was "sold out" and no late checkouts would be available the following morning. Lol. Believe me, this was definitely not a courtesy call and I'm willing to bet they didn't personally call the other guests to make them aware of this (all of a sudden) so-called status. If this is the way guests are treated all because of a simple request they've just lost one! It didn't just start when I arrived, chances are they're this way most times. My room was really nice and clean though, so shout out to the housekeeping staff.