Review of Deadwood Gulch Resort, Trademark Collection 2*

During our stay at Deadwood Gulch the 1st week of August, our room was located directly next door to the laundry room. We returned to the hotel one night after enjoying the restaurants and casinos of downtown Deadwood to find the laundry room on fire. Since our room was right next door, we had to move all of our belongings out of our room and onto the sidewalk. Once the fire department arrived, we were no longer allowed to remove any further items from our room until the fire was extinguished. Once the fire was put out, the room we were in was not only soaked, it smelled like smoke (obviously). Management moved us to another room; however, after asking for a discount and/or to "comp" just one of our night's stay, we were told "we have no intention of giving you any kind of discount or comp for the fire. " Being business owners ourselves, we were floored at the complete lack of customer service we were shown after such an incident. We did not believe a completely free stay was warranted; however, we did not feel that asking for a discount or a free night was unreasonable. One would think that an establishment like Deadwood Gulch would accomodate their customers to ensure a pleasant stay and we feel that a FIRE (that directly affected us) would certainly qualify for some type of compensation or discount. We had to call management to discuss this situation and were told, "Once the rally is over, we have every intention of contacting you; however, there will be no compensation! ". Well, then what's the point of the call? I would not recommend Deadwood Gulch to anyone at this point — — although, the resort is very nice, one must consider the utter lack of caring or appreciation for its customers.