Staybridge Suites Rockford, an IHG Hotel

Hotel

The location was easy to find, the breakfast was warm and easy to choose from. The front desk was very helpful also.

Been here before. Loved it every time. Housekeeping was friendly and helpful. Front desk is awesome. Love the breakfasts. We will be back again.

Bob at the front desk is fantastic! This is a wonderful property rooms are clean beds are comfortable and the entire staff is friendly and well-trained. I stay here whenever I'm in the Rockford area.

This is one of the best hotels that I've ever stayed. The staff is very friendly and accommodating. There are to many ammenities to list. The breakfast is amazing. It's my second visit and wouldn't stay any where else while visiting Rockford.

They say mon — wed free dinner, wine and beer, Mon, they ran out of ice, and never got more. Bean soup and salad for dinner. Tues No Beer, they said they ran out! And ran out of cookies amd the rude lady eouldnt make anymore, but them another lady came and msde us some bit told evrryome else they were out, because they we're to lazy to cook more. We'd morning, no juice, the machine is down, no ice, and dinner says grilled food, it was the same leftover, bean soup from mon. And a sandwich, and had beer that said bud light, but wasnt, it was flat and dark. Thursday still no juice. So don't stay here thinking you'll get dinner and beer, like THEY ADVERTISE! YOU'LL BE DISAPPOINTED. We stayed in hot springs, Ar.

Clean and very spacious 1 bedroom suite; very quiet stay; excellent breakfast and very gracious and courteous staff. The toilet see was broken when we checked in and we wonder what housekeeping was thinking to turn the room over b4 us and not have had it replaced. Even though it was evening, the front desk gentleman came right up and out a new, seat on the toilet.

Rooms are super clean. Customer service is above and beyond what I expected. The prices are reasonable also.

This was probably one of my favorite hotel stays. I work on the road Monday through Friday and this hotel was perfect in every way.

Loved my stay here. Very nice, clean well furnished room. Friendly staff. Great place to stay for extended stays.

Loved our room. Our family had a wonderful stay. We will stay here again.

It was in a great location, which really nice rooms. The pool seemed a little dirty, but it was still a nice pool overall. Comfortable beds and pillows.

Great staff! Convenient food and shopping! Buffet breakfast and and meals for the evening Mon, Tues and Weds. And again great staff!

The location was close to our event and the room was just right for us. We even got upgraded. Thank you Stay bridge.

Excellent service, staff and facility. The furniture is a bit dated in the rooms though and would be worth looking at to replace! Overall enjoyed my few stays here.

Robert (Bob) is so friendly, he is always happy to help. He cares for me like his own daughter. N Isabel. P greets me everyday during breakfast with a smile. She always tries to make sure I enjoy and have a healthy breakfast.

One of the best hotel Experience I’ve ever had rooms were clean and spacious Social and Breakfast were great staff make u feel at home thanks to Bob Mike Richard Martha Shaunta Celestino Both Isabel’s if u need to know anything about town ask Bob at the front desk.

Celestino is always happy to drive me from hotel to my office when I need a ride. Thank u Celestino for a swift drive.

I've been staying at this hotel for years now and every time they go above and beyond to make me. And my family feel welcome from the all the staff to the management. The rooms are very spacious and clean and you won't find better people if you're in rockford the only place to stay is the staybridge u won't be disappointed thanks to Lucy Norma Juanita Fabiola Claudia Sandra salatino.

Very nice hotel. Excellent for long term stays. They offer free breakfast every morning and free dinner and drinks Mon, Tues, Wed. I will use Staybridge from now on while traveling for work.

Great hotel in the Rockford area. Staff was very friendly and accommodating. Got a free room upgrade and room was huge. Breakfast was great as always. Great restaurants across the street and they even had happy hour but it was 2 lol. Beer wine and pizza. Great hotel.

Room is great if you like cooking yourself. I would eat here though. Cereal and breakfast is ok. But dinner is a whole different story. Ultra processed foods offered.

Nice clean hotel close to everything. Rooms are spacious, and the sleeper sofa is great for those teenagers who want to fall asleep in "their own room" watching their own shows (on the second TV set). Works great.

The staff were very helpful and helpful. One of the best hotels where I have stayed in the USA.

Rooms were nice and spacious. Handwritten note from housekeeping makes you feel welcome. Free laundry services. Friendly staff at front desk.

I'm an over the road trucker! I had stayed at Extended Stay America since they were built! One day they changed and I left! I chose Staybridge! Most times have been good! This last time has not been good! I made my reservation a few weeks ago! I tried to explain to Martha the type of room I need but she said Staybridge doesn't do that! My husband and I got into town on 06/30/17! I called to see if the room was available because I thought my reservation started 07/01/17! First instead of checking Renee sent me to reservation! I asked for Martha but was told she was in a meeting! She was supposed to call me but never did! After 3 phone calls I drove my semi to the Motel. Renee said Martha was in a meeting! Liar! I see Martha walking around doing nothing! She would not come to the front desk! If I'd been a man she would have been right there! I've seen how she acts with male guest on more than one occasion! Renee was not polite at all! Isabel Sanchez witnessed the situation! I asked to talk to Mike and all he did was cover for Martha! I've felt like I've been lied to and been treated unfairly! All the employees here go out of their way to make us comfortable! This is not the first altercation with Martha! I don't believe she deserves the title of Front desk manager! Bob, Rich, Lisa and Shuntay always go beyond the call of duty to help us! Like I said if I'd been a man at the desk she would have broken her neck to try to accommodate me!

Nice two room suites that include a range top and refrigerator. The rooms are nicely appointed and include newer flat panel TVs and a DVD player. Breakfast is pretty good for a complimentary hotel breakfast. The evening socials which include complimentary food and drink could also serve as your evening meal. Really a great place to stay.

Clean, great service, spacious rooms, great breakfast, allows pets, great location. Bob is wonderful!

Great service, room was awesome and comfy. Breakfast buffet was great!

Nice hotel, stayed for a wedding and they were very accomodating.

The service here was great! They did everything possible to accommodate us, we're more than willing to answer all questions we had about the area, and was a great option for me since I had my dog with me. The rooms were clean, nice and the beds were comfortable!

The hotel is very nice, and the 2 bedroom suite we had was great! Hotel staff was horrrible… the front desk on when we checked was rude and was clearly overwhelmed and taking it out on everyone he came in contact with. I almost went to a different hotel when we were checking in since he was so rude. His name was Robert (went by Rob or Bob) and I think his title was sales something. He really needs a course in customer service skills!

The suites are spacious with a living area and a fully equipped kitchen. Clean and comfortable with many amenities. Friendly staff. It is located among similar types of longterm stay hotels. One needs a car to get anywhere.

I travel a lot for business. Their rooms are large and comfortable. The staff seems to enjoy their jobs. Tuesday through Thursday they have a reception which is a fun way to meet fellow travelers and enjoy food and beverage. Oh, the rooms have a kitcken, but with the reception there is not much need.

I have stayed in many hotels & suites. This is the best ever, seriously. The welcoming desk staff were super friendly. Our king-size suite was large and very clean. They let us know that the complimentary dinner that night was pulled pork sliders, coleslaw and wine. We each ate our fill & had 2 glasses of wine. Very dog-friendly! Our little Bichon was only $25.00. It was very quiet… just an outstanding place.