Review of Extended Stay America Suites - Chicago - Hillside 2*

Resonabley priced, military discount and friendly staff. Great room for what I paid for, defiantly clean on arrival. Bed was comfortable, pillows not too much would really need to ask for more. Love the fact they have kitchenetts that's what sold me on staying. They give you plates, pots, utensils etc. Plates were great, pots not too much but only because they are obviously worn. They can't buy new pots for every guest. So I recommend you bring your own. I brought a big pot for pasta/boiling chicken and my own frying pan. No oven! Just putting that out there in case you haven't looked at the pictures yet. I stayed in a smoking room and it did have a strong scent which I expected but a little more than what I've experienced. I went to walmart and got two plug in's and some air freshner. Literally everytime I walked into the room it smelled of sweet Hawaiian breeze. The only downside I really had was the room service it wasn't good. I stayed for two weeks. Each week I was given one room service clean. It's extended stay so they don't clean your room everyday. But if you want additional cleaning days you can get them for a fee. All they did was give me new towels, vacuum take the garbage out and replace the garbage bags, clean the toilet and the inside of the bathroom sink. The dressers/bed side tables weren't wiped down and WHAT BUGGED ME THE MOST is that they did not clean the bathtub! Like what room service involves NOT cleaning the bathtub! The first week I asked them to come back and they NEVER DID. The second week again! No wiped down dresser/ table tops and no cleaned bathtub. Called the front desk again and the lady said they would come back the next day. Alright that's fine. The cleaning lady knocks on the door and I tell her give me about 10 minutes and I'll be out of her hair to clean the bathtub. Also you cannot be in the room while they service it. No matter how small the job is. I'm gone for about an 1hr and 30min. Come back to my room and the bathtub isn't cleaned! I've had enough so I take my dish soap and go to town. Then she comes knocking on the door and I tell her I took care of it. Like okay of course I have two hands I can clean myself but that's their job so why am I paying to stay in the hotel where room service is offered. Why should I have to get waken up out of my sleep and find somewhere to stay so they can "clean" if they aren't really cleaning! Really pulled my hair out on that one but that was a very minor issue in my stay everything else was perfect. Oh! They also have laundry faculties. Had no issues with washing and drying. They also give you quarters! I wish I knew that before I went to a random laundry mat to get some that had a big old sign "quarter machine for customers only" oops…