Hampton Inn & Suites Augusta West

Hotel

Best beds around, Clean and great breakfast.

I had a awesome experience at this hotel. Logan was AWESOME! The best representative I've encountered at a hotel in years! And the other 2 workers a young lady and man was amazing as well! Thanks everyone for making my first experience best experience.
Raiders Banquet.

Definitely recommend this location to have small private or business function.

Great hotel. Stayed 2 time in a week and had a pleasant stay both times.

Clean and comfortable. A little worn (sink and tub were quite chipped; TV stand was damaged). Staff was very helpful and accommodating. Parking lot adjacent to building is very small, but there is more parking nearby.

I have not one negative thing to say about my stay here. The staff go above and beyond. Their compassion isn't put on or forced. It's genuine. The rooms are very clean. Bed extremely comfortable. Accommodating in every way you could possibly ask. Shout out to Logan for virtually saving my life. Shout out to Denise who is wise beyond her years, and always helping out in any way possible. Also a phenomenal listener and confidant. The rates are also very fair and stays locked in. They will forever have my business.

This hotel is awesome. All the staff is very friendly and willing to help in any way. The rooms were very nice and clean. We would definitely stay again if we are the area.

Nice rooms and friendly service. Would stay again.

Great place except for the fact that housekeeping acted like they were mad about having to actually CLEAN the bed linens after we left even though we basically cleaned up everything else to save them the trouble. Tried to say we'd stained the linens so badly that they were unusable when they hadn't even laundered them yet. Which was a complete lie because I know for a fact that a little bit of blood can be cleaned without much effort. They just didn't wanna have to wash everything and change the linens which makes me think that they probably aren't changing them after most of the guests leave which totally grossed me out. But other than that it was awesome.

Great room & awesome staff. Wish the parking lot was reworked for easier access.

Oh my I had a wonderful experience at this hotel the workers r wonderful and Ms. Gail the breakfast manager is the bomb she made sure that we were satisfied u rock.

Smiling, friendly, welcoming staff. Clean facility.

It's a good deal for a price. The location was convenient to the event I was attending. The staff was helpful — we left an item and had to come back, and they retrieved it for us.

Safe in room did not work. Room had everything it needed but nothing extra. Staff was pleasant and helpful. Pool was very warm and nice after a long day of travel.

I was greeted immediately. Staff was very welcoming. They had an evening social with free wine/beer along with some food available to eat. The room was very clean, however the building is looking dated along with some obvious repairs. Very hot shower with excellent water pressure. The breakfast was not as diverse as I am used to from a Hampton Inn. It was hot and of course the waffles were available as always. No fresh fruit. I would however stay here again.

The rooms were somewhat clean and the hotel was in a decent location. There are several restaurants and shopping in the nearby area that are just a short drive. The hotel seemed like it needs to be updated in some areas. My hotel tub had jets in the tub which was very relaxing and I have found that to be rare in my travels. I would stay here again.

Very happy with the whole stay, great manager's reception, great staff, especially Lessie who couldn't be nicer went way above and beyond. Thank you!

Comfortable beds, good water pressure in the shower, great breakfast and very friendly staff (from front desk to food service to housekeeping)! Will definitely stay here again!

Perfect location within walking distance to several restaurants and bar as well as convenient stores. The rooms are clean, comfortable and roomy. The hotel staff are wonderful, very friendly and accommodating. They serve free cooked breakfast from 6:00 AM until 10:00 AM. The hotel has an indoor pool and whirlpool as well as a work out room. I highly recommend this hotel.

Service with a smile. Place smelled wonderfully clean and fresh. Much nicer hotel than the property we stayed a few nights prior, and only about 10 dollars more per night.

Room, staff and the breakfast was great! The only reason for 4 stars is indoor pool was not available to use. One of the reasons choosing this hotel was the indoor pool.

Accidentally booked the wrong dates for my stay, however when I arrived, the front desk (Logan) was very helpful in reinstating my reservation and ensuring everything was taken care of quickly. Very professional management, very personable.

Overall the visit was pleasant. Clean rooms and good amenities. However I wish the breakfast offered better quality items. Their not bad at all, but they could be better to match the pleasant stay.

We love this hotel when visiting family in Augusta. Our third time here and always a great stay. Clean hotel, rooms, bathrooms, and dining area. Food is good and kept hot. Dining area looked over by two nice ladies. Be sure to use the online check-in as it saves so much time. Will stay here again.

Went for a look around just tonsee what it is like. Very nice but do question how much it's worth compared to Travel Lodge Inn and Suites where I am staying. They all have a similar lay out with just a nicer plush feel.

Nice comfortable suite. Bed matress comfortable enough. Lots of dining facilities within walking distant.

Our stay was fantastic, the room was clean and spacious, the shower had great pressure, the free breakfast was very good except for the eggs… We would have given them 5 stars but getting into our room was a bit of a hassle, we made a reservation over the phone to check in that same day we were told the reservation would be emailed to us and given a specific rate for a king room. We got there and the computers had been down and they couldn't find our reservation and they were sold out of king rooms… It took A LOT of back and forth to be given the king suite at the same price that we were promised for the king room. We understand that it was more expensive but it was not our fault the computers were down for hours and our room had been given to someone else. Either way once that was figured out our stat was perfect!

This was the perfect hotel for our stay in Augusta. The indoor pool was clean and inviting and our room was extremely comfortable. Breakfast was delicious and the staff was friendly. We even had a nice chat with the housekeeper on our floor. I will definitely stay here again!

Nice clean, people who work there is very nice. Only complaint I have is, the hallways to small and room was a little small too.

This is a great hotel right in between Ft. Gordon and downtown Augusta. The staff was very nice, and the rooms were clean. The breakfast area is pretty neat. The fitness center issmall. They have two treadmills, one elliptical, and weights. The heated pool is nice and clean and theirs a hot tub. All in all, it is a great hotel. I will certainly be back.

The location was lovely, it wasn't too noisy. The rooms were beautiful. The beds were soft and there were plenty of towels for the nights we stayed. And the service was perfect. If we had an issue they were quick to solve it.

Decent stay for a hotel. The decor of the rooms is outdated. The bathroom could use a remodel. The staff was nice and room was clean.

Hotel staff is amazing. Rooms came with a microwave and fridge (which was amazing cause I have 2 babies, bottles and milk). Rooms were so clean and so was the bathroom. We had a very small hiccup but they fixed it and when we go back to GA we are staying here. Loved every minute of my stay at this hotel. Thank you hampton inn family. Yall are truly wonderful. The MacKinley Family.

Was a great hotel with a friendly staff.

The hotel is very nice. Room service is very prompt amd make sure you have all of the amenities that you need.

Very clean room! Staff was great!

I will never stay at this hotel again. The breakfast was terrible and the help not very helpful. I have stayed at Hampton Inn for over 6 years now off and on throughout the country for work. Some of my work is construction, and therefore I have to move along with the schedule. Typically I can check out even past 2 most times and still not be charged because they can get the room ready. This is the only place I have had that charged me for the room because they could not "Resell" the room. They can kiss my butt. So much for a loyalty program. If anybody wants my points then they can have them. Again… Do not stay at this hotel!

Great hotel with an excellent staff. Room was great and had everything we needed including having the sofa bed all made up with clean sheets. At other hotels we've had to request sheets and make the bed up. We had a 2 bed suite with a fridge, microwave (and popcorn) and coffee maker. The indoor pool is also nice sized unlike the tiny pools at other hotels. Overall a great stay!

My husband and I stayed May 1st and 2nd at this Hampton Inn. Front Desk Clerk was very nice, friendly and very professional. The room was clean, spacious and smelled good. Everyone work there was very, very helpful and nice. This is one of the best Hampton Inn that we have stayed. I'm a Hilton Honors member and was recognized as one. When we checked out a different clerk but the same nice friendly attitude.

Clean rooms, indoor pool and friendly staff. Exactly what I expect from Hampton Inn. That's why Hampton is only place I stay when I'm traveling. I know what I'm getting every time.

By far one of the best hotels i've stayed at. Staff was wonderful, breakfast was great and a beautiful spot all together! Parking is limited, but I had no problems. Thank you Hampton Inn for a great stay.

They say they charge government rates online but they don't. They charged my gpc at the non-refundable of 293.22 and not at the government rate of 83 a night when I chose the government rate.

The rooms were nice, yes; ac was a little loud. Enjoyed the indoor pool and the beds. The hotel was very clean! The problem is the front desk. Each day that the woman manager was on duty, you would have to yell for her to come out of the back room to help you. I was very tired of standing at the counter waiting for someone. It was very ridiculous.

Rooms are nice. Nice breakfast and a pretty good happy hour. Unfortunately, all of the gym equipment is either run down or broken. Management doesn't return phone calls. I will probably stay somewhere else. Hotel is privately owned.