Review of Hyatt Place Atlanta Buckhead 3*

I had the extreme misfortune of thinking booking a room at the Hyatt would be a good idea. I was traveling to Atlanta for work and booked the Hyatt in Buckhead for two nights. I booked weeks in advance. Upon my arrival, which was a 4.5 hour drive, I was told they no longer had a room for me. When I asked how that was possible as I had a reservation I was told it's "first come first serve" by the woman at the front desk. I'm sorry? If it was first come first serve why would anyone ever make a reservation? It's not a suggestion. It's reserving a room because you either need or would like to stay at that hotel on that date. The hotel also knew they no longer had rooms available before I got there. Why did I not receive a phone call at that point? So we went back and forth for about 10 minutes and she let me know at this point they have a room for me at another Hyatt and I should be grateful because some people don't have rooms at all. I then ask if she has called the other hotel to confirm I have a room. She said she has and it is taken care of and hands me a slip of paper to show their front desk. When I ask her how far it is she responds 30-40 minutes. Then again reiterates I should be grateful. At this point I am exhausted and just want to go to bed so I head to the next hotel. What happens when I get there? You guessed it. They have no rooms. My slip of paper means nothing. They then explain they have another hotel for me to stay at that room is not a Hyatt but will be accommodated. I head to said hotel, which I will not name, but it was a motel. As a young female I do not feel comfortable staying in a motel and to say I was distraught would be an understatement. Not to mention this whole ordeal took me over 2.5 hours. I am extremely disappointed with the service I have received, and I will absolutely tell everyone I know this story. This was more than an inconvenience. It was a lack of good customer service, a lack of understanding and honestly completely unacceptable for a company in hospitality. I will encourage everyone to never book at a Hyatt and I will be doing the same.