Review of Baymont 2*

Disgusting hotel and staff. The behavior and disinterest in assisting their mistakes was revolting. Got in to town and it was 2am. Decided to either fall asleep on the road or get a room. Called and reserved it but what the, “central office” (which is actually a third party travel agency and they fail to mention that) failed to tell me was that check in was at 3pm and considered next day. So they literally turned me away from the counter with no place to sleep and little known to me, kept my reservation for next day and charged my account full price to “HOLD” the room. Not a deposit, the full amount. Called the central and was referred to the actual hotel here in Doral. The staff was trashy and I was hung up on not only by the staff, Miss TANYA and her accompanying office manager (She failed to give me her name of course) stuck by her full charge for full room even if I didn’t go to the room. Not a deposit, full room price. I have never seen this in my life. They need to clean house because people like that representing the company is a very unwise decision on the Wyndham part. She hung up on me numerous times because I was ticked off: well let’s think here… I wonder why?! Horrible. Lack of use of discretion, not helpful or accommodating and very unwilling to give you back your money. Her win was obviously more important than Wyndhams rep and the customers that pay her income. Neither one of them are the sharpest tools in the shed. Stay very clear of this hotel. I don’t care what policies they have in effect. Human staffing and managers have the discretion to over ride the system. She chose not to and I’m sure they won’t be lasting long with this kind of treatment. She also stated that calls are recorded. I hope they are because you will hear both Tanya and said OM hang up on me multiple times and defend their actions. I had every right to yell. She also said I, “cussed” in a strong Ny accent on the initial call and that’s incorrect. Not very bright especially when the calls are recording on your end. We can get lost in logistics all day but in the end, they sold themselves out. Never expected that from a rep company. Hiring procedures should be looked in to and staff trained better with customers. After all, you’re in hospitality. Be hospitable, no? I truly hope this is looked in to because it truly is a travesty to have such hostility escalating because of the company’s end and not the customer. It should be them diffusing the situation as opposed to the customer having to tell them what exactly to do to rectify the problem.