Review of Mayfair House Hotel & Garden 4*

Fair is fair, the hotel is very nice, but the staff is so awful I'm not only put off from ever staying here again I plan to make sure my family and friends who visit us in Miami several times a year won't stay here anymore either. I booked this hotel for a quick getaway along with a spa day. Three weeks prior to my stay I called to make sure I could check it early (1 or 2 PM instead of 3 PM) and I was told that it would be no problem if I called ahead closer to the booked date. I called the night before and there was no answer, I left a voicemail and no one called me back. I called again that morning and I was told there were people ahead of me (Which wouldn't have happened had they returned my call) I went on with my spa appointment (The spa and their staff is fantastic, again, to be fair) and I came downstairs all relaxed to deal with "Jesi" who has such awful customer service skills I am certain he must have worked at a Delta airport counter before this job. Jesi was rude from the get go, he acted like the mere request of checking in a little early was a personal insult. At this point it was 2 PM and he said there would be no room ready until 4 PM. Here's the thing, I live 5 miles away, the whole point of getting a room was so my wife and I had a place to shower, nap, and soak in the japanese soaking tub after our spa day, then go out to dinner at the grove, come back for a 2nd soak on the tub and go home to our baby. I wasn't planning to actually stay the night, so a 4 PM check-in compeltely ruined our plans and our day. I wouldn't even have been upset, had Jesi shown any semblance of sympathy, instead of being apathetic and rude through our entire 30 second interaction he might have salvaged my day; instead he completely ruined it. When I asked "Ok, well, here's what my plan was and now it's kind of ruined, what can you do for me, is there something we can work out? " his answer was "Nothing. " and he felt the need to add "And you can't get your money back" as if that was going to be my next request… all I was trying to do was work out a way everyone could be happy. Even a heartfelt "I'm sorry this is happening, I apologize, nothing I can do but I feel bad about it. " would have been better than his smug attitude. I ended up taking the room anyway since I obviously wouldn't get my money back; I figured I'd at least get a nice soak on the Japanese tub to relax from all the stress that guy caused me… and the tub in my room was out of service. Fantastic! While the room was nice and clean, the hallway outside was also filthy, there were fresh stains on the floor and a random tuft of hair, disgusting. So there you have it, thanks to Jesi's complete ineptitude and manners akin to those of a somali pirate I have zero plans of ever booking another room there, and even though it's not their fault I'm not planning to come back to the spa either. That's $600+ for a few hours that The Mayfair could have gotten from me at least 2-3 times a year for the next few years and thanks to Jesi they'll never see another cent. To make things worse, this was my recommendation for our multiple family and friends who visit us several times a year, now that's over too; there's literally dozens of equally nice hotels in Miami where they don't treat you like they are doing you a favor letting you stay there.