Homewood Suites Homewood Suites by Hilton San Francisco Airport North California

Hotel

Great place to stay helpful staff.

Asked for extra pillows was told they would be in room, they weren't. Room was hot as Africa and thermostat was unresponsive, called front desk and was told that I would receive a call back in a few minutes. Desk never called back. So on my trip to get more pillows (30 minutes later) I asked if anyone was able to look into fixing AC issue I was told maintenance wasn't able to get to it until the next day. Why not tell me in the first place? The trail was beautiful an really close by. Food was ok, better get to it fast though.

Stayed here only because Embassy Suites gave away our room before we checked in, so they gave us a room here. Not the type of hotel/motel we would stay in. Never again. The whole hotel smells bad, including rooms. The breakfast area, joke! So small, everyone crammed together. The “suite “ is smaller than a regular standard hotel room. Kitchen is a waste. I should have demanded Embassy to send us to Marriott or the Hyatt down the street. Sorry to all the people who like this place.

This resort style hotel was very price efficient as well as comfortable. Very well kept up and decorated. The staff were very pleasant from start to finish. The rooms where a great size and nicely designed; including the view. They indoor spa was well appreciated considering it was 89° for the trip. This hotel also has a hotel shuttle to and from the airport complementary not a bad stay in the city.

Some staff were really great… Both staff assisting at breakfast were fantastic. A credit to the company. Didn't try the pool, it was only 3.5 feet deep and usually at least 2 screaming children in there which could be heard from down the corridors… Good if you want that family feel. Apparently our room had been refurbished last year but I beg to differ, it really felt dated and smaller/darker than the pictures represented (we had the king suite, one bed). Quite noisy at times, the train line is very noisy and we could hear our neighbours having a hell of a domestic next door! Breakfast was nice, conveniently located for travelling into San Fran (about 20-30 minute drive away) and San Mateo which was really nice. Free carpark outside was handy. Wi-Fi was good. Bed was comfy.

We needed a hotel in or close to city of San Francisco and needed it for the same night. Checked the price for this hotel and got a great deal. The hotel is at a quiet yet very posh place with a good view. It was close to full moon time that night and we could see the huge moon outside our window over the waterbody which was in front of the hotel. It looked beautiful. We got ourselves a Queen Suite Studio which was very spacious with all the amenities from Refrigerator, Dishwasher, Microwave Oven to Stove Burners, Study table and a Sofa. I liked the setup of the room. Bed was very comfortable and spacious. They also have free breakfasts in the morning which we missed. We felt the room service can be made better. We called them twice once in the night and once in the morning next day for some room service, once for water and another time for some toiletries and both the time we were told that it will take some time to get the room service and it would be faster if we came and got the stuff ourselves. I don't see it as a big issue but if you are in a mood for room service, it can be a bummer.

Room had thin walls, you can hear people talking next door. Make sure to ask for room not on train tracks/highway side. Breakfast and evening social was good. Rooms were clean as expected. Need to have a car as there's nothing nearby.

Close to airport. Nice rooms. Small TVs. Free breakfast is nice. Airport shuttle is convenient.

I stayed here after my Delta flight was over-booked and I accepted a voucher with a hotel stay for an early morning flight the next day. The staff was friendly and the place seemed clean. The air conditioner in my room didn't work so I was promptly moved to a room across the hall.

Close to the airport. Rooms were nice but a bit small. Happy hour and breakfast were so crowded we did not have them.

I’m currently on day one of a 3 night stay… I arrived at my room 8 hours ago to find it unreasonably warm (79°). I turned the thermostat down to 69°, and could hear the compressor kick on, but no cold air. I went to meet a friend in the city for dinner. Before I left, I informed the front desk that there was an issue with the central air in my room. They informed me that they would have someone look at it while I was out. When I returned (4 hours later) it was still not working. I contacted the front desk only to find a different person who had no idea of my original request. They sent a maintenance worker up, who played with the thermostat for five minutes and declared that “real” maintenance person would be in tomorrow, but he would get me a fan right away. One hour later and I still have no fan, and the front desk isn’t picking up. I have also discovered the refrigerator doesn’t get cold and the bathroom sink and shower back up. As a Hilton Gold member I am appalled at the conditions of this room, and I hope management gets on the ball tomorrow or the next 2 days will be hell. I’ll consider revising this review if they do, but in the meantime it’s midnight and still 77° in my room with both windows open. Management contacted me the following day and offered a room change (no upgrade or bonus points), and they were very apologetic and sincere about the issues with my room.

The room was very spacious with a couch, bed, bathroom and a small kitchen. The pool was nice but not heated and no hot tub. There snack shop wasn't anything special but there are great places to eat just down the 101.

Clean rooms, with a small kitchen. Worked well, and was easy to get to. It's a short ride to the nearest restaurants, but not much walking distance. Walking around near the bay was amazing. And the room had a decent view even on the 2nd floor.

Front Desk Service was just fine. Breakfast not until 7 on Saturday was a problem since we had an early flight. Unfortunately we had a constant barrage of noise with kids running up and down the hallways racing luggage carts for over an hour and a half until well after 10pm. We tried to get them to stop but they would for a few minutes and then start again… Frustrating.

This is a hotel of two "halves". On the positive it is nice and modern, good facilities and helpful staff. The weekday light dinner we had was good and there was plenty of beer & wine available. The negative is that is a noisy hotel. Due to it's construction and location you get noise from outside trains and aircraft, but worse is the noise from other rooms. At night you can hear water running for showers and toilets. You can also hear people walking, moving in bed, etc from the rooms above. For whatever reason they skimped on using solid concrete floors and so sound just passes easily around. If you are a light sleeper this is not the hotel for you.

Great location where you can see the ocean from the hotel. The room was affordably priced and had a nice bathroom. I enjoyed having the microwave, refrigerator and freezer available in the room. Would stay there again.

Check in was quick and easy, love the support for digital keys. Rooms are spacious and full kitchen. What I liked the most was breakfast. Most places just dial it in for breakfast… they had a Southwest scramble that u actually had seconds of — a rarity for "included breakfasts! "

Wonderful staff during breakfast and evening social who take care of the guests well. Reception could have been even more cheerful to visitors though. No double bed rooms and no connecting doors between existing rooms as in most other locations.

Free breakfast and dinner, as well as fresh coffee 24/7. Free parking is a plus! Very noisy. Can hear everything from loud guests above and beside you and doors slamming. Bart right behind my room. Wearing my ear buds and playing music just not to hear all the noise. Overall, not a bad place to stay if you don't mind noise.

The hotel manager Natalie is so rude. When you kindly ask her to help, she might give you an attitude based on her mood at the moment. First, she will yell out "Oh, my GOD! " Seriously? We just want to continue to stay in our room with a new reservation number. Then, she will tell you that she started work from 6am in the morning and she had worked here for so many years. I will take these as her dissatisfaction of her job. Last, she will show you that she is the only manager onsite so no one can tell her what to do and the only way you can get what you want is to compliment her. She is so unprofessional so we moved to the Hilton Doubletree nearby. At least, their front desk manager is professional enough to solve our request without giving us an attitude.

Excellent location, good service! All very clean the pool!
Close to San Francisco, very friendly all! Be very satisfied with the service they gave me.

The hotel is quite well located as it is located near San Francisco.
The breakfasts are little more than expected and the cleaning in pool and rooms is something that distinguishes it from others.

Very good service, the rooms are very clean, how much with pool which is clean and in perfect condition, the food is very good quality, is near San Francisco.

A hotel of great comfort and excellent staff.

Stayed for 6 days and each morning the breakfast bar was completely empty after the first rush of people. Management is aware but cannot comprehend the need for more food and staff to accommodate a facility as large as this. If you book because of the amenities, don't bother, you'll be left hungry. Complete management failure in the rooms as well. My "sheet" was actually a bed skirt! Avoid at all costs until managers are replaced and people that know how to run a hotel are in place. Sad experience. Never use Hilton hotels again.

Very good location, very good service.

Like the room a lot! Seems it just renovated. The layout & light is pretty good. Its noise isolation is awesome as well. After closing window I don't hear anything from highway.

The worst hotel I have stayed at. First of all, the manager Natalie is obnoxiously rude. The rudest person I have ever met no wonder the staff is so unhappy in their jobs that they can’t even greet the customers by saying hi! The hallway reeks of marijuana. When we get to the room there’s a trash can full of trash left in the kitchen for us. There’s so many options available I would not stay here again.

We had a very positive experience when checking in. However, the hallway from the elevator to our room had an unpleasant odor and housekeeping didn't come to freshen up the room during our 2 night stay. The property didn't feel as clean and inviting as we expect of a Homewood Suites. I recommend staying at the DoubleTree in the same parking lot.

Very close to the airport. Friendly staff. Was unfortunately under a group with children and ceiling transferred sound pretty easily. For the most part quiet and comfortable.

Rooms are clean, spacious, stylish and comfortable. Staff is friendly and accommodating. Breakfast and Happy Hour food selections are adequate.

Great facility for my stay. Rooms are nice and spacious w/ kitchen amenities as well.

Front desk folks are great. Rooms clean, suite rooms bigger than other hotel chains, with standard size fridge. Kitchen is good size with appliances and amenities stocked like you were staying in a condo.

It's a nice, quiet hotel with comfy beds and great staff, and the breakfast is tasty. The Wi-Fi is a little flaky, but so far, everything else has been quite good!

Place does not look as nice as it used to unfortunately. The carpet choice makes everything look dark. When I think of Homewood it is very invitening and family friendly. Bright colours with the best rooms and beds. This does have nice space in their rooms but not the same bright colours as other's. Staff although friendly seem inexperienced. I have been hear many times and would come back. It is in a great location across from the Ocean and a mountain. It also has a nice outside eating area.

Staff was friendly and quick. Rooms were clean. Free breakfast and Wi-Fi is a huge plus. The only con is that the sofa bed is pretty uncomfortable, but what can you expect? It's a sofa bed.

Pros: From front desk to housekeeping, all staff is super friendly and welcoming. Room is clean and very comfortable. Kitchenette includes everything you need if staying long term. Cons: Very small pool, bathroom could use update, noticed spider webs on exterior of 4th floor windows.

Check-in was pleasant. We arrived late, and everything went smooth. The room was nicer and bigger than expected for what we paid. The free breakfast was great, and the cooks were really friendly. I would gladly stay here again, and hope that I get the opportunity in the near future.

Have a suite on the first floor. Older decor but the room is very clean and spacious. Was right by the train tracks so was a bit noisy, but didnt bother us much. Staff are extremely nice and helpful. 24/7 coffee available with daily breakfast is nice.

What a beautiful place to stay. Right on the water and convenient to the freeway. Check in was easy and smooth. We helped ourselves with our luggage, as carts were available at the front door. Our 2 bedroom, 2 bath suite was roomy and then some for our family. Wi-Fi was fast and we even streamed a movie to watch with dinner (which we cooked in our en suite kitchenette). The free breakfast in the AM was enjoyable with a variety for every palate with 2 flavors of scrambled eggs, sausage and hash browns. Waffle maker, fresh fruit, pastries and dry cereal at the ready. We did not regret staying and we will certainly return to stay again.

Location wasn't within walking distance of anything interesting. Hotel being renovated so check in desk was tiny. Room clean but a bit dated. Cookware was missing but replaced by housekeeping after two calls. Good TV channels. Good internet. We missed breakfast. Good shuttle service to SFO. Would start again for a quick layover but not as a home base for a San Francisco holiday.

Hotel is currently under construction and reception desk is a bit small at this point. The hotel is a bit out of the way and about 5 miles from the airport so not that close. Rooms are fine and spacious with a nice fridge.

Good prices, nice distance from the airport for quick drop off to catch flight. Clean rooms and friendly employees.

Everyone was very accommodating. Complementary breakfast and dinner. Free shuttle. Very clean rooms. Our two bedroom suite was nice and spacious. Our cleaning lady was super friendly and left us a personal welcome note with candy. Will definitely be staying here everytime in in san fran. Only 20 min from downtown.

It is cheaper than others, but it is not quite up to the standard of other Homewood Suites. The room is small, especially the kitchen, which I can barely stand in. The dishwasher door couldn't open fully because it would hit the fridge across from it, that is how narrow the kitchen is. And you are provided with 1 pot for your 2 stovetop burners. Small closet.

Clean, cute rooms. Yummy complimentary dinner. And an extremely nice staff. Breakfast could use use a little polishing, (yucky powdered eggs). But the breakfast attendee is so nice you hardly notice… except that you do because eeew, they're powdered eggs. Overall it was an awesome stay. I will definitely keep it on my list of places to stay when I visit San Francisco.

Rooms were great, hotel was under construction however could not tell that any work was being done on the floor where I stayed.

Really nice suits. The only problem is that there is nothing near the hotel :/

Exceeded our expectations in customer service and comfort. Javier and Pedro were very caring and helpful during breakfast and dinner, and Trista was very friendly and helpful in ensuring that I received my Honor points.

Very Nice rooms and good breakfast dinner.

Nice location. But the rooms need updating. Carpets getting old. Bathrooms need remodeling. Food is great. Staff is friendly. All in all good and a reliable shuttle to airport.

Very friendly staff, clean rooms and so many perks: Breakfast, Coffee all day, Evening Reception with good food/salad/soup/free wine! Did I say all free? It was. Also warm baked cookies at night. Rooms were comfortable, just far enough from the city, yet we drove in to explore everyday. Nice walking trail near hotel with marina and water view. Nuetrogena bath products, well-equipped suite kitchen with coffee maker, stovetop, Microwave, fridge, dishwasher… Can't say enough about this hotel. Internet was down a bit, but I was too busy site seeing and eating to notice… much. Looks like the furniture was just updated as ours looked newer than the photos I saw when we booked. TIPS: Ask for a room in the front side of hotel or entrance side. Ours was on far back side near RR tracks and loud freeway. We did not sleep in so not much of a problem. Pool was small but satisfied our child. Also had laundry area, but it seemed busy. We slept four comfortably in the kind suite with pull-out couch in living room.

Very accommodating staff, close to airport with shuttle, good continental breakfast available.

Service was spectacular! Nick at the front desk was the most helpful person at any hotel in the dozens and dozens of hotels I've stayed in. The room was spacious, clean and fully furnished with appliances that we used. The price was very low for a really nice stay in a great location. I really think this was my best hotel stay regardless of price or stars.

I've never stayed at a hotel that cared more about customer service than this one. Everyone on the staff, especially Jennifer and Fred, and the man who worked the dinner buffet (I wish I had gotten his name). They went so above and beyond what's expected that they changed my expectations! I will never again be impressed by mediocrity. From this point on, I will compare every hotel I stay in to this one, and I have a feeling most will fail. The free hot breakfast included something different each day and it was all excellent. The dinners were very good, too, with fresh veggies on the salad bar and all-you-can-drink beer. The buffet host even brought out a plate of cookies to our table — still warm from the oven! Even though the hours were posted, they kept bringing out fresh food as long as there were people still eating. At one point I saw someone replace a nearly-full pan of potatoes because she said she wanted to make sure we had the freshest food — — and this was 5 minutes before the buffet was supposed to close! We were in a suite with 2 bedrooms and 2 bathrooms, plus the living/kitchen area. The beds were amazing. I think my King bed had about 5 fluffy pillows on it. The blanket was the softest blanket I've touched in my life. I didn't notice any offensive odors and never once heard the train, or noise from other guests. It was quiet and peaceful. The sunrise over the bay in the morning is gorgeous. The mountain behind the hotel is also a nice view.

The first thing you see when you enter the lobby is Gracie. Smiles, and a perfect attitude. This is what makes a trip worth while. Everyone forgets what real service is today. If you want GREAT SERVICE then try this Hoomwood Suites and see if Gracie does not put a smile on your face. The hotel is very good.