Review of Best Inn & Suites 2*

I do not recommend anyone stay at this hotel look at my pics they may be currently under construction which they never mentioned in their ad. I was given a room in which I felt unsafe for my children to even be in not including the missing wall which you could hear people on the side walk talking and every car. I asked for another room initially and was told they were booked solid with no other options but when I refused the room he found another under a stair well that had a musty smell. Sat on the bed which sounded like an air mattress so decided to actually check since it even felt weird. When I pulled up sheets and covers the mattress had a black substance on it like mold and the room smelled musty with zero air. I looked in the bathroom and ended up killing a misquote in the tub while looking. Now they are refusing to give me a refund and I'm sure they may have still rented the room to some other suckers who didn't speak up with no loss to them. Since people were calling for rooms while I was checking in; they offered 30% off my next visit, are they kidding me if I'm not staying now why in the hell would I stay in the future. I want a full refund end of story stay away from this shaddy motel. Yes I used a third party site but they have no problem doing a refund and only need this place to authorize the return of fees. Maybe the state health department or OSHA needs to do a site check. Please help me get my entitled refund by sharing my story. This is an example of the service they provide told me to call in morning to talk to accounting when did they were already gone. Tried to call around 1 to speak with management was told they would not be in till 330; called back at 430 was told the manager left at 330. So asked when I called previously I was lied to about someone being there? Now told to call tomorrow between 7 and 3 now after I've now left at minimum 2 messages they only time you avoid someone is when you know you're in the wrong! Just gives me more time to notify people of the problems they have. UPDATE: I've now called 5x and still no return call or returned money either. Don't worry I've notifed the Buena Park code enforcement, Building Official, health and safety dept and the list goes on until Mike refunds my money. I'll protect the public's welfare if the hotel won't. Please check out pics and share my post!