Review of Hotel Telegraph 5*

So disappointing, and So does not deserve to be part of the Sofitel chain. Mind you, we were very cognizant of the fact that this is a semi-new establishment and decided to give it a pass on all the little things that went wrong during our stay. Having said that, there is still an unspoken expectation of great service when it comes to the Sofitel brand and my past experiences at Sofitels around the world. Overall experience: In room light control broke on day 2/5 of our stay, we had only cold showers for 4/5s of our stay and the staff didn't seem very eager to make our stay satisfying. — Unaccommodating Staff Aside from the concierge which was as amazing and awesome as he was busy, the rest of the staff was merely "okay" and seemed clearly inexperienced, with our hoteliers present yet absent when it comes to taking action and making our stay comfortable. Stayed here for five nights, and our troubles began on day one. We had just landed from Tokyo and my girlfriend wanted to use her hair straightener and noticed that the bathroom had both 110v and 220v plugs (great! ). We called the reception to confirm that she could use the straightener and they were unable to give us a yes or no, to which we then asked for a transformer from them. About 5 minutes later they promptly come to the room with an adapter that does not transform voltage. We call back and they tell us they have no transformers and that we'd go have to buy one (what?! Our dinky hotel in the Brazil went out and got us one when we asked, and Sofitel is telling us to go fend for ourselves? ). She didn't straighten her hair this trip. — Cold showers! Day two, our room iPad stopped working and we were unable to control the lighting in the room. We were also unable to shower as we were in a hurry and there was no hot (or even warm) water. We thought this was fluke, but then it happened again throughout day three. Day three, we call the front desk to tell them of our shower issues after work and they send an engineer to our room. 2 hours later (now 11pm) the engineer says that he is unable to fix it, and the front desk offers us a new room — except my girlfriend is already asleep and we refuse under the promise that they would get it fixed the next day. Day four, once again cold showers in the morning and the engineers stay the day at our hotel room while we're at work "fixing" the shower. We come back in the evening and find out that the issue is still not fixed and they send the engineers back to our room again, who then tell us that we need to run the water for 30-45 minutes before we get hot water (talk about not being green). Day five, we wake up an hour earlier to account for our lack of hot water and leave the shower running — the water eventually does heat up and we have our first hot shower in 4 days. Overall, for the price, you're better off staying at any of the other nearby hotels, The Westin may be a particularly good choice and is only a block away.