ac_unit Air conditioning liquor Minibar lock Safe bathroom Private bathroom tv TV hearing Soundproofing
Free Wi-Fi
Beds: full double bed
shelves Bathrobe airwave Hairdryer shower Shower footprint Slippers dry_cleaning Towels checkroom Wardrobe water_bottle Bottled water






















I rarely write negative reviews, but after several stays at Riad Jawad, I feel it’s time to be honest. We have been regular guests and kept coming back with the hope that the service would improve. Unfortunately, it never did.
Although the hotel itself is beautiful, peaceful, and has a relaxing atmosphere, the quality of the service does not match the setting or the price.
The biggest issue is the staff. With the exception of Youssef, who was genuinely friendly, professional, and made us feel welcome, the rest of the team came across as cold, unwelcoming, and at times even rude. Hospitality is about making guests feel valued, and unfortunately that was missing throughout our stay.
The hotel also felt unnecessarily stingy. During our visit, the temperature was around 45°C, yet every time we ordered drinks they arrived without ice. When we asked why, we were told that we had to specifically order ice with our drinks. In this kind of weather, and at this price point, serving drinks without ice unless requested is difficult to understand.
We stayed for two nights and even had to buy bottled water every time we wanted to drink water. Providing complimentary drinking water is a basic gesture of hospitality that most hotels of this standard offer.
The only reason this review is not entirely negative is because of Youssef. He was consistently kind, attentive, and highly professional. He is a great example of what hospitality should look like.