Riad Malida Marrakech

We happily booked Basma Riad on booking. Com which gave us extra15% cash back as our offer, if paid by credit card and got confirmation for it too, firstly we had difficulties to find the Riad as it was not sign posted or numbered, on arrival we found the place very noisy and loud, anyway were so tired and hoping to get a warm welcome atleast with a tea or water but instead we were told that we had to pay only cash in advance and as a result we had to leave our bags and go and waste all afternoon to get some cash out from ATMs which charged us 6% fee, so we made an official complaint that we would only pay for 1 day and cancel but they offered to get a payment machine fixed the next day and they didn't, as the Lady Owner called Fatimeh doesn't want to pay her government taxes although they charged us the local tax on our booking the 1st time. The service was very poorly and the outside the place the street had no lights and total darkness there and we even got attacked by some local kids in one evening who were trying to steal our shopping bags in my partner's hand and she was so frightened.

Salah and the team could not have been more welcoming and helpful. Right from arranging an airport taxi (recommended) to us leaving they have been attentive to our every need. The Riad is beautiful and homely, spotlessly clean and in a superb location. Just a 5 minute walk to the main square. Even though you are right in the medina, the riad is hidden away in a secluded street so it’s very tranquil. We loved our stay and recommend Riad Malida anytime.

From the moment I arrived until the moment I departed the staff at Riad Basma Marrakech were superb.
They welcomed me, and helped carry my luggage to my room. They demonstrated how the air conditioning and the security safe worked, showed me the Wi-Fi username and passwords and gave me information and times regarding breakfast.
The room was atmospheric which of course looked onto the highly decorative courtyard. The Wi-Fi was excellent and worked faultlessly.
The breakfast which was quickly served on the roof terrace was simple and delightful.
When making enquiries Fatima was incredibly helpful and informative and spoke and wrote very good English. Upon arrival Yassin welcomed me and showed me and familiarised me with the amenities. Latifa was a very pleasant and helpful lady who was flexible with her cleaning times.
The team even helped me book a porter and a taxi to and from the premises. Everyone was pleasant, helpful and professional and I can only say a huge thank you to them all.