Do not be intimated by the "luxury look" of the entrance.
We didn't stay in the hotel but did go to the roof top bar. Staff are all young inside the restaurant and very friendly and welcoming.
I did not stay at the hotel, I dined in the restaurant! Roof Top! Hospitality is top notch, drinks were never empty, it was almost like each table had their own personal server.
Very nice hotel overlooking the Mekong River. 2 very nice pools that felt wonderful after a long, hot day exploring. Hotel has a restaurant and there are at least 2 more with an easy walk.