Great Diponegoro Hotel Surabaya

The on-site parking is very limited and narrow, which forces many guests to park on the street in front of KFC. Some visitors have complained about the rudeness of the security staff when attempting to park and the lack of clear instructions. It is also mentioned that a separate fee may be charged for parking in front of KFC.

Opinions regarding the staff are divided: some guests describe the employees as friendly and informative, while others describe them as rude, "sour," and indifferent, noting a lack of smiles and greetings. There were complaints about the slow check-in and check-out processes during holidays, as well as the sloppy appearance of some employees (using hair ties and flip-flops with uniforms). Additionally, there was a recorded instance of a booking cancellation due to a deposit requirement that the guest had not been notified of in advance.

Yes, the hotel practices a deposit system. Guests have mentioned a deposit requirement for the key card, as well as an instance of a 50,000 rupiah deposit. In one review, a guest complained that the hotel cancelled their booking because they had not paid a preliminary deposit to guarantee the stay.

Breakfast is served as a buffet with a diverse menu, including soto ayam and pastries; many guests rate it as very tasty and of high quality. The restaurant is located on the rooftop, where the staff, particularly an employee named Faris, is described as very friendly and helpful. However, there are also negative reviews: mentions of undercooked pizza, overly salty noodles, and slow service, where dirty dishes remained on the tables for a long time.

Two bottles of drinking water are provided in the rooms, along with tea, coffee, sugar, and creamer. An electric kettle is available in the room for preparing beverages. Additionally, water dispensers for free refills are installed in the hallways on the floors (for example, on the 8th floor).

The soundproofing in the hotel is rated as very poor. Guests complain that everything is audible: neighbors' conversations, the vibration of another person's phone, the noise of moving furniture and chairs from upper floors, and the sounds of housekeeping staff working. This issue is particularly acute in connecting room categories.

The rooms are described as spacious and cozy, and many guests appreciated the comfortable beds and the availability of bolster pillows. However, there are serious complaints about wear and tear: stains on sheets and in sinks, peeling paint on the walls, and dirty towels that look like floor rags. Some guests also noted a discrepancy between the photos on Booking.com and the actual condition of the rooms.

The air conditioning system is unstable: in some rooms the AC is cold, while in others it is broken (in one case, a technician had to visit three times before the guest was moved to another room). There are also complaints about unpleasant odors in the rooms, resembling the smell of sewage or cigarettes, even in non-smoking rooms.

Standard toiletries are available in the rooms, and a hair dryer can be borrowed for free upon request. Guests note the presence of two televisions in Suite category rooms. The hotel also provides a luggage storage service.

Reviews regarding cleanliness are contradictory: some guests find the rooms very clean and tidy, while others find hair on the sheets, yellow stains on the bedding, and mold in the bathroom. Some note that towels need replacing due to loss of white color and a strong smell of bleach.

The hotel has an elevator, access to which is granted via the key card. However, one guest noted an inconvenient layout: the elevator from the motorcycle parking area does not lead directly to the front desk or the guest rooms.