Ubud Hotel & Cottages

Yes, the hotel has a large parking lot located opposite the first building. However, it should be noted that the parking spaces are open and uncovered, so vehicles may accumulate fallen leaves and bird droppings in the morning.

Reviews of the staff are mixed: many guests praise the employees for their friendliness, hospitality, and willingness to help with luggage. At the same time, there are complaints regarding the front office (FO) service, which some describe as slow, cold, and not meeting hospitality standards. Some guests noted the absence of staff at the desk during checkout. Conversely, housekeeping and security staff are rated very highly for their efficiency and politeness.

Breakfast is served as a buffet with a wide selection of Indonesian dishes, such as fried rice, noodles, soups, and porridges, as well as vegetables, fruits, cereal, and juices. Guests particularly highlight the taste of the fried rice and the freshly prepared hot snacks from the specialty corner. Some note that breakfast starts too late (after 7 AM) compared to other hotels. There is also a comment that when ordering breakfast "to go," the quality of the dishes (especially the American breakfast) is significantly lower than when dining in the restaurant.

Yes, standard amenities are provided in the rooms: two bottles of drinking water, tea, coffee, sugar, as well as cups and saucers.

The Wi-Fi situation is inconsistent: some guests report a stable and fast connection sufficient for remote work. Others complain that the signal reaches the old building poorly or periodically drops out in the rooms, remaining strong only in the restaurant area.

The condition of the rooms depends heavily on the type of accommodation: cottages are rated as spacious and clean, while the old building may seem gloomy, damp, and insufficiently maintained. In some rooms, guests found dirt, cobwebs, dust, and insects (ants), as well as worn-out furniture, such as squeaky mattresses and old televisions. At the same time, many note that the beds in the suites are very large and comfortable, and the Balinese-style interiors look beautiful.

Guest opinions on cleanliness are divided. Some visitors find the rooms very clean and fresh. Others expressed strong dissatisfaction, pointing to cobwebs in the corners, dirty windowsills, dust on the windows, an unpleasant smell in the bathroom, and stale towels with a musty scent. In some cases, dirty bedspreads and linens were mentioned.

The performance of the air conditioners has drawn criticism from several guests: in some rooms, the AC works properly and cools quickly, while in others, it performs poorly, taking nearly an hour to cool the room, or is entirely dysfunctional, making the room too hot.

Basic hygiene products are available in the bathrooms: soap, shampoo, toothbrushes, and towels. Additionally, bathtubs are provided in some rooms.

The hotel does not have an elevator, and the architecture follows the natural terrain with many stairs (descending paths), which makes moving with heavy luggage, elderly guests, or small children difficult. A free electric car (buggy/shuttle) is provided for transportation between the old building and the cottages (a distance of approximately 100–200 meters).

There are several pools on the premises (from 3 to 4 in different areas). Guests praise them for their beautiful views and child-friendly depth. However, there are significant complaints regarding cleanliness: cloudy water, accumulations of fallen leaves on the surface, and dirty shower areas near the pools are mentioned.

The hotel is suitable for a family vacation thanks to the presence of several pools and an open children's playground. Children enjoy using the shuttle service around the property. However, parents should take into account the lack of elevators and the abundance of stairs.

The atmosphere at Ubud Hotel and Cottages is very calm, peaceful, and fully captures the spirit of Bali through its architecture, wood carvings, the sound of water, and traditional gamelan music. Many guests describe it as a perfect escape from the hustle and bustle of the city. Nevertheless, some visitors note that due to poor lighting and abandoned structures, the environment can seem gloomy or even "scary" in the evening.