Ambassador Hotel & Conference Resort DoubleTree by Hilton Kingston

Hotel

I booked a stay at the Ambassador as my husband was having an operation in Kingston. Due to the uncertainty of length of time I would have to stay, staff were very obliging and polite when from day to day I had to rebook. On the last day, he was not discharged until late afternoon and they graciously allowed me to stay my room until that time with no extra charge I was very grateful and would recommend this hotel to anyone.

Stayed here in July with my friend as we visited Kingston and I'm so glad I went with her hotel recommendation. Check in was quick and efficient, the rooms are super clean, beds are comfortable and the staff are great to deal with. We were lucky enough to book pool slots so we could enjoy the amenities and they're doing exactly what needs to be done in regards to safety and allowing for social distancing. Our last morning there the woman working the pool area was really friendly and made our visit that much better. They even pushed our checkout by an hour just to give us ample time to shower, pack and head out. We didn't end up needing the entire extra hour but it was really nice and thoughtful for them to do so as it gave us the time we needed and we didn't feel rushed or scrambling to leave on time.

Helpful friendly staff. Love the pool. Clean rooms an love location.

Hot tubs no longer working… beds very uncomfortable, flat pillows. Staff friendly.

Great spot to stay with children! Pool and water slide are a huge hit for children! Indoor basketball court is wonderful! Great restaurant with very reasonably priced menu! Excellent staff and very clean hotel!

Amazing rooms amazing service and great big hall for any type of events.

There was a misunderstanding with my booking surrounding breakfast. Quincy was awesome in helping sort the issue out. Thanks Quincy. The room we had needs updating. Not enough plugs and only one curtain. However the bed was very comfortable and the kids loved the water park. I was impressed with the lifeguard staff.

Very polite staff and clean.

So fun and clean. Nice. Place to stay family friendly.

Large rooms, very clean and up todate. Absolutely loved my stay was only there for a night and wanted to stay so much longer and the weekend breakfast buffet was amaizng as well super kind staff and always asked how we were. 5 stars for sure!

The staff is amazing. Everyone is super kind and they went above and beyond for my daughters birthday.
Rooms are clean. Love that you can rent such recent movies!
The room service was delicious too.
Thank you!

Nice clean rooms, friendly staff and not far from the main drag.

A great whirlpool. But the fridge wasn’t cold enough for beverages.

Good place to meet. Very big and they have friendly staff.

I’ve come to this hotel several times over the years and the rooms are lovely. I really like the huge Ambassador room where most of our meetings are held. The restaurant is good value if you don’t want the leave the hotel and eat out.

Absolutely not I stayed my last night there ever again! It was absolute crap no hot water in the bathroom, poor cleaned, people having sex 2 times in. The stair way in a building swarming w kids late check in pools were cold and way over capacity very poorly supervised could go on but yep never going there again! Used to be my favourite hotel in that area but not anymore.

I appreciate the reach out by ownership — to add details — the room next to us contained screaming kids and parents that kept me awake until midnight. It started at 5 pm and didn't let up. I should have called down to the desk to complain about that but didn't — not your fault. Breakfast was ridiculously expensive (50-60 dollars for 2 adults + 2 kids). The pool — which was a prime selling point of my choosing this place was actually very tiny and contained kids bathing in diapers. The photo used to promote is a bit misleading. I did like the fact that you had lifeguards employed. But the fact that kids were allowed into the pool with obviously full diapers was disgusting. Room seemed clean but a bit musty and I wasn't sure if the sheets in the pull out had been changed. Staff was extremely friendly everywhere.

We absolutely loved staying here Canada Day weekend for our anniversary. We were surprised with wine & cheesecake in our room. Though one of the hot tubs was not working — the slide, both amaaaazing saunas, pool & other hot tub were. Service was super friendly and helpful. Food was good for breakfast & the rooms were great. Loved the location & will definitely return. (Tried this weekend but they were booked).

The hotel was great. Not five star as it is showing some age, (chips in the tile in the bathrooms) the occupants at the time we were there were rambunctious, but it did not impact our stay. Hotel staff are wonderful! Clean hotel. Eat outside the hotel though! The restaurant was a complete disaster.

Internet does not work… keeps dropping… called tech twice, informed "only the Pentagon gets full coverage" total BS as 100's other hotels always have steady connection. No privacy… Windows have roll down blinds with no sheers or full coverage curtains. No working fan in shower. Gym has no AC so unbearable to try to maintain exercise. On a positive Cleaning staff is very friendly, kitchen has essentials needed to cook. Will add the Wi-Fi works in hallways.

This is my go to hotel when on business. I like to call it my home away from home. The rooms are comfortable with all the necessities. I wrote a review on trip advisor at one point saying they needed to update the gym and they did! You can now do a basic workout there however, I would like to see more equipment. If the hotel reads this and wants my input on what would make a better gym, let me know! The food is actually delicious at the restaurant and they have cold beer :-). I really recommend this hotel!

Comfortable large room with a king bed. We were only here one night for a wedding. The only complaints I have is that the Wi-Fi was awful in our room. The AC is either freezing or off. No temperature control that worked. If you turned up the temperature to 21c the heat came on. Lol. The room was clean but for the hot tub, which has several flies and mosquito carcasses in it. Looks like no one had used for a while. I washed them down the drain so no one else had to see. It was hard getting service for breakfast if you aren't having the buffet. The breakfast was good otherwise. They did a nice job on the wedding. The food was ok. The salmon was a bit dry but tasty. Would still recommend this hotel despite the minor problems.

Great place. Very family friendly. Swimming pool in particular is great. Been at some pools where the lifeguards are anal but not here they are great. Ambassador suite is very nice.

Air conditioning is not clean.

The kids on reception screwed up the registration — one lady was dealing with us when another just walked up and took our keys from the desk.
The room was not as advertised, we paid for a double room with a queen bed. We got a room set up for a single occupancy with a double bed.
The previous occupants room key was still in the room.
The Wi-Fi didn’t work properly and certainly wasn’t high speed as advertised.
The bathroom was the smallest I have ever seen in a hotel, even in Japan.
The bathroom was also dirty, grime around the floor level and a long black hair in the bath (probably from the previous occupant).
The hairdryer didn’t work.
There was insufficient milk/sugar for the coffee machine.
The restaurant was terrible — the pizza wasn’t cooked and the crispy mini pork ribs tasted like dog food.
The waitress was asked for another glass of wine so she tried to take the glass my wife was drinking from (still half full).
We told the waitress about our concerns and she couldn’t have cared less.
We told the guy on reception this morning that our stay was terrible and he didn’t seem bothered, didn’t even ask what the problems were.

The room itself was great. We had a jacuzzi tub and the room was very modern. However we arrived 15 minutes before check in and were told our room wouldn't be ready until after check in. It was 3 30 by the time we got the keys even though we watched others come and pick up keys. As well we were a couple and they put us beside a room full of children (there were balloons and a happy birthday sign on the door) needless to say we disturbed by our neighbors the whole stay. Finally the "water park" was tiny, the pool dirty and the hot tubs out of order. Wouldn't recommend staying here if you are single or a couple because your stay will be disappointing.

Pros: It is a large facility with a waterpark. Family friendly. Convenient to highway. Cons: Lacks in cleanliness and coziness. It needs updating. I probably wouldn't stay again unless I attended another conference/event in the building.

I just spent 4 nights here. Amenities were great. Restaurant great. Rooms were clean but because I was staying more than one night they didn't want to clean my room I had to ask for towels. They didn't even make my bed unless I ask them to. They didn't give me a discount for staying more than one night so why don't they clean my room. I don't expect them to change the sheets and clean my bathroom every day but please take out the garbage and make my bed. They didn't even remove the dirty towels the whole time I was there. You know I wouldn't stay here again.

Hotel hosted some of our hockey teams for K4K tournament. They were filled to capacity and service was outstanding. Very very impressed. Room are typical, beds are comfortable and water park is dated but a huge hit with the kids! Had the breakfast buffet one morning, it wasn't the greatest. I suggest ordering fresh off the menu if you are going to eat at the hotel.

Great hotel with friendly staff, clean environment. Didn't have a chance to check out their pool and water slides, but the quick look seemed amazing! The breakfast buffet was spot on with delicious hot options and cold options, or you can order off their menu. At night when the restaurant is closed there are booklets in your room with local restaurants that will deliver right to your room. All in All, it was a wonderful stay, look forward to our next stay. *free parking is a bonus.

By far the best place I've been Amazing place! Clean, beds are very comfortable. The water park was perfect for my son. Would recommend for sure.

About the room: Some maintenance required but its hard to do maintenance when a hotel is fully booked. About the indoor water park: one teeny tiny family change room with 1 toilet stall for 2 pools, a toddler pool, a splash pad, 2 hot tubs, 2 saunas, and a decent sized slide (with). Um. Lots of people who need to change (or pee) and nowhere to do those things.

The hotel itself is wonderful and the rooms are great too. The pool and slide are great too. This is our second time here within 7 months. I guess there is a hockey tournament so the pool was packed and the teenage boys that disregarded my kids (5 and 2) and hit them out of the way and almost drowned my son. The lifeguards gave them a warning but that was it. There was also 15 people in the hot tub so no one could use it. Hopefully if we come back again it isn't like this but very nice hotel! Thank you.

A quiet stay in a basic 2 bed room. Heat and AC at your command, cable, Wi-Fi, fridge, kereg coffee in room. Everything was clean, including the washroom. Hot water almost instant, and plenty of towels provided. The pool (big slide! ), hot tub, and sauna were great. The only cons were; provided coffee was horrible, the amount of creamer/sugar was little, and room ventilation could have been better if there was any.

Very well. Better than I expected. The noises… not really much.

My experience at the Ambassador was great. Rooms were tidy and cozy. Food was phenomenal. Staff were inviting. All and all A good 24 hours.

We booked a room for 1 night during early February, thinking it would be fun for our kids to enjoy the water slide… the therapeutic pool was warm and packed solid with people. The water for the slide was stupid cold and not even enjoyable. Perhaps during winter hotel staff should ensure water temperature inside the pool is warmer then the water outside.

We booked the Ambassador Hotel for a family trip to Kingston. Before booking through a third party website, I called the hotel directly to confirm that their Junior suite (as it was called on the third party site) definitely had a bedroom separate from the sofa bed. We were travelling with an infant and didn't want to have to go to bed by 8pm with the baby! I was told the "suites" all had separate rooms, the junior size was just smaller than the superior size. When we arrived, our room — though very spacious — did not have a separate bedroom. We called down to the front desk and they told us that junior suites actually do not have separate rooms. The person we had initially spoken to had been mistaken. I'm not sure where things went wrong (maybe I didn't explain myself correctly when I called the first time) but the people working the front desk tried very hard to find a room for us that would work. They apologized over and over again and were very helpful and sincere. In the end, they couldn't find a solution that worked since any of the rooms we needed were already occupied. They promptly refunded our room cost and followed up with a call to ensure we had found somewhere to stay that suited our needs (they wanted to make sure the hold placed on our credit card upon check -in hadn't interfered with our new booking). Though it didn't work out, I truly appreciate the hospitality and hard work of the front desk crew (Hannah and Alaina when we were there).

Showed up for the day to take my lot of 2 adults and 3 boys swimming! Everyone had fun so successful endeavor. Pros: Main pool was nice and warm. Perfect balance. Was relatively affordable. Cons: No clear signs to change rooms on the way in. Tiny change room when found. I used a bathroom at other end of the swimming area. Waterside was FREEZING. Splash pad area water for younger kids was cold as well. 1 hot tub was non functioning. Main hot tub was therefore super crowded. If you care, it was loud. Does not bother me or mine. Overall a 3 out if 5 because it isn't a well planned out area. Bathroom / change room situation could be drastically improved to facilitate families, lots of wasted space architecturally that could be used for more water slides or features. That said, I will go again, it's local and the kids enjoyed it.

Fabulous breakfast buffet. Christmas party dinner was great, as well. Staff was friendly and the room was decent. Great indoor water park. Lots of kids. Lots of free parking.

The rooms are very dated — 1980's. Small rooms with uncomfortable beds and our toilet ran all weekend. We did ask for service to have it looked at and were told it would be dealt with right away. The toilet was not addressed thought our weekend stay. In addition, we booked our rooms as a hockey team and were absolutely not accommodated as such. No common area was provided for any team socials. We were also informed that we were not welcome to use hallways, any of the vacant party rooms or common areas to socialize. In general, not a hotel that I wish to return to and most certainly not recommended for a teams stay.

The food is good but not a top tier dining experience. Good buffet but it could be better. The hall is nice but is not as dressed up as a 5 star hotel. The staff is good and quick to resolve an issue.

If your in Kingston great hotel. Inexpensive great staff. Very helpful. Food is good. Your about a 5 to 10 minute drive downtown Parking is difficult when your downtown. Been there a few times.

Pretty solid for the price. Decor was super dated and smelled accordingly but otherwise not bad. My wife found the staff at the front less than personable but not rude at least. Again, the price was incredible at only 105 for a last minute 2 queen bed room.

This hotel is a time capsule. The common areas feel like you're in 1987. That being said, the customer service and amenities feel like they are from a another (better) time as well. The staff were extremely helpful and accommodating at the front desk and the restaurant. They were a eager to accommodate my request for a late check out. The pool area has two hot tubs, a water slide and an aqua park for kids. The water slide is only open on weekends unfortunately. The rooms are more up to date than the common areas. They aren't special but they are functional, clean, and comfortable. The Ambassador is showing it's age, but everything and everyone there works hard and I had a very nice stay. Edit September 2017: I have stayed at the Ambassador a few times since my review and I am happy to say that rooms are being renovated to very modern and comfortable standards. I was pleasantly surprised to see this.

It seems this once amazing place to stay has lost its pizzazz. The room air conditioning didn't work and it reached 82 degrees in the room. We spent 2 days and purchased a King whirlpool room. The room itself was fine, it was so hot we didn't use the whirlpool tub. It was very clean and the maid service was very thorough. But the fact that it was so hot because of the air not working seemed to cloud all of the good aspects of the hotel. We called and made the front desk aware of the situation, and nothing was done. I again told them at check out that it didn't work and no attempt to make amends or to right the situation was made. I doubt I will be going back. I'd rather spend more money on a nicer hotel downtown.

Parking lot was packed when we arrived. Quick and easy check in. Room was fair. Shower head was loose but it still worked. The shampoo and conditioner were amazing, love that they were from bath and body works! The bed was comfy. Room wasn't the cleanest, floor could have been vacuumed better. The indoor water park was great. Kids had a blast. I loved the steam room and really enjoyed the eucalyptus spray inside. Great touch! I was disappointed that the sauna was cold. I appreciated the complimentary late check out. Check out was quick and easy.

Our room was very oddly situated… the window looked right onto the indoor pool! Pool looked great, but it was very strange seeing swimmers and having them see us. There was also a very loud dog across the hall, but these problems are both fairly situational. However for the price, the hotel did not feel as upscale as we would have expected. Signs of age were very apparent. Friendly service throughout, though.

Nice hotel good breakfast although the restaurant is a little tight. Rooms well appointed and hotel is tidy.

Just went for snacks with some friends. Some of the best chicken wings in Kingston. Pint and a pound for 14 dollars, Tuesday, Thursday and Sundays.

Really slow Wi-Fi, outdated building.

We had a pleasant two day stay. The room was cozy! Jacuzzi tub was relaxing for my wife. All staff were friendly and helpful. The hotels bar had excellent food. Breakfast buffet was very filling.

Stayed the night was great! The staff here is very helpful and friendly. The rooms are clean and well kept. The water park is great for kids, even toddlers. Would recommend.

Was cheap, clean and everything I really wanted. Comfortable and good Internet, no complaints from me.

Great stay. Water park is not crazy amazing but it was a good time. The water was pretty cold. Rest is not bad either. Would come back.

Little dated but the staff are nice and I enjoyed our visit. Crowded at the restaurant but food is good. Great and convenient location.