Where to start? We made a reservation back in July for a King Deluxe Falls View room for New Years. At check in, we were told the King Deluxe Falls View is actually a City View, but our particular room had a partial view of the Falls. Seems none of the King Deluxe rooms have a falls view, and only a very few have a partial view. So why advertise it as such? Also at reservation time, we were told there was a VIP lounge we would be able to access on the 25th floor, only to find out at check in, it was shut down a couple months ago, and is being converted to a second floor for the severely overpriced IHOP ($50 for two people) on the 26th floor. Beautiful view of the Falls, however. For our inconvenience (or their false advertising) they did offer us free breakfast, at the Embassy Suites next door, and two Wine Tour Passes, nice idea, but how many vineyards are open New Years Day? None. And it's not exactly the thing to do when it's 10 degrees outside. So they gave us a discount on parking. Our room was on the 30th floor, which means you take the freezing cold elevator (seems a design flaw) to the 29th floor, then a small, weird elevator to the "Penthouse" 30th floor? They have three elevators which lets you off at three different spots in the lobby which is rather confusing at first. Hallways are narrow, so when we are trying to get to our room, and the Housekeeping cart is in the hall because at 3pm they're still not done cleaning rooms, (3pm guys? ) you can't get the luggage cart thru, and you're stuck unloading your stuff half way down the hall. Room was small but nice. Comfortable bed. Nice view of what we could see of the Falls and city. Hairdryer in bathroom. Refrigerator in closet. No microwave, coffee maker, or iron to use. Soda machine by elevators was empty. Lobby gift shop is perminately closed. Advertisements for Marilyns Restaurant needs taken down since they shut down back in May, and we are here at New Years. (7 months? Really? ) Staff was very nice and friendly, that was a plus. Does need some renovation and a lot more honesty. If the King Deluxe does not have a Falls View, then just say that. If you close the VIP lounge, then people who made reservations over 5 months ago, need to be notified of this. Overall, not bad.
We made a reservation back in July for a King Deluxe Falls View room for New Years. At check in, we were told the King Deluxe Falls View is actually a City View, but our particular room had a partial view of the Falls. Seems none of the King Deluxe rooms have a falls view, and only a very few have a partial view. So why advertise it as such?
Also at reservation time, we were told there was a VIP lounge we would be able to access on the 25th floor, only to find out at check in, it was shut down a couple months ago, and is being converted to a second floor for the severely overpriced IHOP ($50 for two people) on the 26th floor. Beautiful view of the Falls, however.
For our inconvenience (or their false advertising) they did offer us free breakfast, at the Embassy Suites next door, and two Wine Tour Passes, nice idea, but how many vineyards are open New Years Day? None. And it's not exactly the thing to do when it's 10 degrees outside. So they gave us a discount on parking.
Our room was on the 30th floor, which means you take the freezing cold elevator (seems a design flaw) to the 29th floor, then a small, weird elevator to the "Penthouse" 30th floor? They have three elevators which lets you off at three different spots in the lobby which is rather confusing at first.
Hallways are narrow, so when we are trying to get to our room, and the Housekeeping cart is in the hall because at 3pm they're still not done cleaning rooms, (3pm guys? ) you can't get the luggage cart thru, and you're stuck unloading your stuff half way down the hall.
Room was small but nice. Comfortable bed. Nice view of what we could see of the Falls and city. Hairdryer in bathroom. Refrigerator in closet. No microwave, coffee maker, or iron to use. Soda machine by elevators was empty. Lobby gift shop is perminately closed. Advertisements for Marilyns Restaurant needs taken down since they shut down back in May, and we are here at New Years. (7 months? Really? )
Staff was very nice and friendly, that was a plus.
Does need some renovation and a lot more honesty. If the King Deluxe does not have a Falls View, then just say that. If you close the VIP lounge, then people who made reservations over 5 months ago, need to be notified of this.
Overall, not bad.