Whenever I have to fly out of Pearson, I’d always do park and fly at the Sandman Airport, as do most of my family. Last week, we booked a park and fly for our departure and return. When we showed up, we were disappointed that the restaurant was closed, but we weren’t told about it at the time of booking, those familiar with the area know that there’s not a whole lot of places to go nearby, and the in hotel restaurant is Moxies which is always great, so we got bad news immediate arrival. We had booked some sort of premium room, with balcony and seating area. When we got to the room, our balcony was padlocked shut, when we called the front desk we were told they would ask a manager what could be done, and call us back. After an hour, we called back because we had not received the returned call, just to be told that they spoke to a manager and nothing could be done. After voicing our dissatisfaction, the hotel staff offered to upgrade our stay for our return room. So, today we landed. We called the hotel, and requested the shuttle, we were told it would be there in 15 minutes, we waited about double that, but that is probably Pearson Airport more than the Sandman, but it still puts you in a bad mood. We check in, the rate was slightly less than the first night, so we figured it was because of the free upgrade we were to receive. We get to the room, it’s smaller in every conceivable way than the first room we had, the bathroom was smaller, the seating area is smaller, the fridge was smaller, and there was no balcony, so I don’t know what exactly was upgraded, but I’m so tired from travel and have to catch a flight early tomorrow morning, so I’m just going to sleep in this room, write this review and never stay here again. I hope this review helps people looking for park and fly deals.
When we showed up, we were disappointed that the restaurant was closed, but we weren’t told about it at the time of booking, those familiar with the area know that there’s not a whole lot of places to go nearby, and the in hotel restaurant is Moxies which is always great, so we got bad news immediate arrival. We had booked some sort of premium room, with balcony and seating area. When we got to the room, our balcony was padlocked shut, when we called the front desk we were told they would ask a manager what could be done, and call us back. After an hour, we called back because we had not received the returned call, just to be told that they spoke to a manager and nothing could be done. After voicing our dissatisfaction, the hotel staff offered to upgrade our stay for our return room. So, today we landed. We called the hotel, and requested the shuttle, we were told it would be there in 15 minutes, we waited about double that, but that is probably Pearson Airport more than the Sandman, but it still puts you in a bad mood. We check in, the rate was slightly less than the first night, so we figured it was because of the free upgrade we were to receive. We get to the room, it’s smaller in every conceivable way than the first room we had, the bathroom was smaller, the seating area is smaller, the fridge was smaller, and there was no balcony, so I don’t know what exactly was upgraded, but I’m so tired from travel and have to catch a flight early tomorrow morning, so I’m just going to sleep in this room, write this review and never stay here again. I hope this review helps people looking for park and fly deals.