Review of Travelodge 2*

Prabh S.

04/01/2016

Respond
1/10
I stayed here in March 2016. The room we got was terrible. It was extremely outdated and had a definite smoke smell to it even though it was a non smoking room. I need a non smoking room because I am asthmatic. But there were "no more rooms" available when we talked to the reception. They would not give any more details even though it seemed like the hotel was pretty empty. The bathroom was dirty. The toilet had left over feces from the previous occupant. Around 10 pm my husband went to grab toiletries from the macs across the street (the hotel didn't even have a spare toothbrush) where the owner of the macs told him that a murder had taken place in the hotel the night before and the body had been found the very same day that we checked in!. This was such a shock to us as the hotel staff had purposely withheld this information from us and kept us out of the loop. Then we realized that half the hotel was closed down by the police and that's why they didn't have any more rooms. My husband and I were very scared and just wanted to leave but it was late night and we didn't want to go outside. We wanted to leave as soon as possible after having our breakfast that was supposed to be included in the booking. In the morning when we went to the breakfast room we were informed that they didn't have any continental breakfast because the restraunt was shutting down the next day. Instead they pushed a buffet breakfast for $14 per person that they told us we had to get if we wanted breakfast. Very annoyed at this point we argued that breakfast is supposed to be included in our booking, how can they just not give it to us? We suggested that the restraunt provide us with a meal as we were starving and we're expecting to be fed as per our booking. The waitress went to the back and miraculously came back saying they had continental breakfast leading us to believe that the restraunt is manipulating customers to buy the buffet breakfast. The waitress blatantly even said "how will we make money" if we didn't buy the buffet. The continental breakfast we were given was so old and might have been expired. The raisins in the raisin bran cereal were as hard as rocks and the fruit had a bitter aftertaste like it was served out of a can. Upon checkout I saw the police officer was using the computer at the front desk to review security footage. I asked the receptionist directly if anything is going on and she said nothing is going on. She just lied straight to me. That was the most terrible experience in a hotel I have ever had and I will never be booking through Expedia hotels again. Travelodge should have transfered the guests to a different travelodge in the city once they were told a murder had taken place. I am so disappointed with the behaviour of the staff at the hotel and the restraunt.