Review of Exhibition Court Hotel 4 3*

Don't really know where to start. We booked for 2 nights and when we arrived we were told we would have to change rooms after the first night as 'we checked in at an awkward time' (4pm). Staff just seemed rude and like they didn't care the whole time. The hallways were dirty and smelt like damp, there was also no lift, so getting our luggage to the top floor was hard work as we had so much with us. We then arrived at our room, to find it had no windows, and the room was about three metres wide (bed and bathroom included). There were no tea and coffee making facilities in our room, but when you book, it states there will be and when we asked about a kettle we were told we couldn't have one in our room. There was also no wardrobe to hang anything up, and basically no room to move, unless one of us was sat on the bed! We were also told the rooms were 'sound proof', however, during the night, we heard every single noise that came from the rooms next to us. People were also arriving during the early hours, shouting, and turning the automatic lights on in the hallway several times during the night. The noise from the showers in the other rooms are also extremely loud! (If you're a light sleeper, you'll get no sleep staying here! ) We then changed rooms, and to be fair, the second room was alot bigger, and had a window. However, we still had a bad nights sleep due to the noise and how thin the walls were! We encountered at least 2 other guests complaining to the staff about wanting their money back, as the rooms were so dirty that they couldn't stay the night. (The staff refused and told the guests to call the police if they weren't happy) I've never complained about a hotel we've stayed in before, but this one was so bad, I couldn't not say anything! (Only good thing, is that we stayed while the weather was around 30 degrees, and they do have air conditioning. It's also close to Earl's Court station)