Hilton Garden Inn El Paso University

Hotel

The restaurant was open! A big plus during latest COVID outbreak. Food was great.

The room is clean and the staff is great and helpful. It is close to restaurants and stores.

Do not stay here. The front desk staff are terrible. They placed multiple holds on my card, said that it’s because they couldn’t charge hotel tonight’s virtual card for my stay. Then when I called the executive office they called them, made them release funds and here we are 17 emails later. Still with a 125 dollar hold on my card.

Great friends staff! A nice, comfortable hotel in a great location!

Stephanie and the staff are very friendly and helpful. Thank you.

Great place, extremely close to Providence Hospital Memorial Campus. Clean rooms and friendly staff.

Excellent hotel! Convenient location. We were able to walk to the Sun Bowl Stadium for the Charlotte-UTEP football game. Friendly staff! Loved the laminate flooring!

Right on campus, excellent dining, close to downtown and great staff!

I will say I have never been let down here. The Chef is amazing and the staff are wonderful.
You have to try the Steak Cocktail.

Good food and bar good location.

Bartender at the lobby bar was very attentive and very polite. Great job sweetie.

Nice staff! Food was quite delicious! Had a Great time with family!

Was there for company Christmas party, food was mediocre at best. Wait staff was untrained or didn't care about proper table service. Table linens were dirty/stained. Bar was limited as far as what they offered and a bit pricey. $7 for a rum and coke. They did offer a "special" price on rooms if we wanted, but we didn't get one. Carpet in the areas we walked was very dated and filthy. I can say we won't be doing our party there next year.

Great service. Excellent customer service. Restaurant food is fantastic. Staff is very helpful and friendly. Rooms are clean and quite.

“Cozy and comfy” Came to El Paso for a wedding and this was the only hotel near the wedding. As soon has I walked in I was greeted and asked for assistance with my luggage, Got to the front desk and checked in took under 40 seconds! Opened the door to my room to be welcomed with a very clean room. Over all the service and staff were amazing definitely with come back. Sincerely Elizabeth.

Best attitude of a staff I have seen in years! Abraham and Marcella were so welcoming and friendly as soon as we walked in! Abraham was who I made the reservation with, so it was nice getting to meet him, … He made sure I had what I needed to get settled. Next morning at breakfast, Lyndsey was so accommodating and helpful! Every staff member we encountered was very friendly!

Attended a wedding anniversary party in the ballroom. The room was spacious and nice. The food was good. Service was also good. All in all, a good place for events.

We stayed there from 6/20/2018 to 6/25/2018 we were there during Combat Vets run. I have stayed at many hotels and was never treated as well as I was there. They treated me like a long and the kitchen and bar staff day and night shifts were wonderful. The front desk treated us good. I highly recommend staying there.

I love everything about this hotel. They have a restaurant with good food and a bar! Clean, secure and really good staff and a shuttle.

Rooms were clean. Everyone was nice. Great hotel!

One of best stays ever! Everyone was wonderful. The restaurant is great as well.

Awesome experience. Loved arriving to cold water & a friendly, smiling face. Every staff I encountered had a great attitude ☆☆☆☆☆

Very nice and clean Hotel. The staff is friendly. The location is good next to the university and the price is decent.

Excellent staff. We held a meeting and the staff was so attentive to any need or request. Great job Lorenzo!

Friendly staff. Nice accommodations. Close to many restaurant choices. Restaurant/bar in the lobby.

This hotel is old and a bit dated in some areas. However, the room was clean and didn't seem to have bad odors, probably because of the wood floors in the room, which was a nice touch. The bed was comfy. The breakfast was great. Never had good migas at a hotel, until now.

It has a niceview. The employees are very nice and will help you with everything. The breakfast is not included and will have to pay about $13.

Really good, affordable and great customer service.

Absolute terrible experience. We booked a hotel for three nights at a rate of $90. We decided to extend our stay for 7 more days and we let the person downstairs know and she says no problem its taken care of. When we get our final bill what do we see? a $200 per night charge. The fact they have the audacity to charge $200 a night is ridiculous. To put into perspective? a Five star hotel in Vegas charges $150 a night. It was dead all week during our extended stay so I guess these guys were just money hungry and greedy.

Typical garden inn. I stay at Hilton garden inn for the breakfast I love the option of a short order cook. Unfortunately the worst breakfast I have ever had at a garden inn was here. This was the first time I seen a buffet. I of course ordered an omlete and French toast as always and the omlete was on point the French toast came out not fully cooked and it was one slice of bread served on a saucer with no butter and bucket of syrup. I did not eat so I noticed she had honey butter biscuit so I asked for one of those with sausage and egg to go. I mad a sausage egg honey butter biscuit in my truck before I left the parking lot I took one bite and it was hard as a rock. The egg was rubber sausage was okay. You could tell this cook does not have passion for her craft.

Great stopping point for our trip. Facility is a full-service hotel with bar and restaurant. Food was amazing! We ordered off the chef-created menu. In the room they had a Herman Miller chair at the desk that got me hooked. I'll be getting one for home very soon, it was so comfortable.

Perfectly acceptable for a Hilton Garden Inn. Meets every expectation and checks all the boxes, but doesn't exceed any. Friendly staff. Probably getting close to renovation time, but well maintained.

The wait was excellent. Always asking what else I needed. And even offered to free nights due to a scheduling issue on on part. I would very much recommend the breakfast buffet and the smiles and cheerfulness of Kristal Reyes.

Very clean, excellent service, very nice rooms, free internet and very good location.

Went to a party at this hotel and everything looked great! The food was excellent and the service was exceptional.

Nice hotel room. Overpriced food. Not much to do in the city. Not much for food other than fast food.

The hotel is sutuated at the wntrance of the university. It was staffed with friendly people and the service at the bar was exceptional. The rooms were clean and very well kept.

Appears to be a little older but clean. Rooms seem quieter than usual. Good staff.

I went to see exhibitions of master students, basically no contact with Hotel staff.

They can improve their desserts, but they have byen service and their atmosphere is pleasurable.

Great place for events! The staff was very friendly and the food catered was delicious! Clean And professional looking property.

Hands down, the best HGI I've been to. Staff is great and their bartender Diana has exceptional customer service experience. She really goes out of her way to make your stay comfortable and welcoming.

Nice room, wasn't cleaned very well though. Breakfast was good, staff was nice.

Great hotel, nice and very clean room, very nice restaurant and super nice people there, the only reason why I'm not giving them 5 stars is the internet service which was horrible!

Very nice room, the staff is very professional, and the pool and parking are great as well. No complimentary breakfast, though the in-house restaurant isn't too expensive. There only seem to be 2 bedrooms downstairs, both handicap accessible. I stayed in one of those rooms, very spacious. Overall I enjoyed my stay.

The hotel is pleasant, rooms well appointed, beds extremely comfy, pool is nice, but the staff are the stars of the place. Never stayed in such a welcoming, "Can do" hotel before. I'm really enjoying my stay.

The food was horrible, and rooms need repairs. Overall not a horrible place to stay. The 5th floor halls have no air, and in this weather can be horrific.

Room was great, I live the adjustable beds. Desk is great and the breakfast was delicious. I always stay at Hilton.

I only went for a meet but it was very nice. A friendly environment.

I was djing an event there, one of my cables blew out on me, luckily the staff was very accommodating, and lent me one.

Good hotel but thought it would be a more modern look. The carpet nd decorations seen outdated.

Great staff, be it in the lobby or the grill and bar. Stayed for over a month and not disappointed a single day or night. Friendly outgoing and upbeat staff. Always willing to go the extra mile to take care of customers.

Abraham and Carlos were exceptionally accommodating and helpful. Great staff and facilities.

Heated pool, friendly staff and well equipped fitness center. Plus walking distance to various restaurants in the University district.

I was impressed with decor and cleanliness of the lobby and restaurant area. Seems to be a nice property located right at UTEP.

Great laid back place for pre-dinner drinks and to meet with friends.

Clean and free parking! Their event hallwsy is a bit small.

Great hotel for functions and seminars. I didn't stay there, but it seems nice.

Beautiful hotel. Great amenities. Safe and quiet. Very comfortable bed!

Excellent hotel, the staff from check-in to restaurant on site were great. The location to UTEP, downtown and area attractions are a quick and easy drive. There were many restaurant venues in walking distance. The hotel rooms are up to standards with Hilton. I will be returning soon.

Bathroom could be nicer, overall fine.

Clean rooms and a great staff.

Great workout facility. Friendly staff.

Great workout facility, friendly staff, and great breakfast!

Just attended a public health forum but the service was top notch and everything was clean and presentable.

Nice place, the room is great and they come with a keurig. Only thing is breakfast is pretty expensive and no complimentary option.

My wife goes to El Paso on a regular basis to visit properties that her property company out of Denver manage. She has stayed at this hotel twice. Both times when getting breakfast, she has been the first to arrive, with no attendant present upon entering. My wife starts to get breakfast and has the woman attendant come in and rudely ask "what are doing and what are you getting". She was so flabbergasted the second time, after thinking it might have been a fluke the first time; that she just left her tray, and went back to her room without breakfast. The attendant made her feel like she was stealing food. I am absolutely astonished at the lack of customer service at this hotel in this regard, especially since it was brought to the front desk's attention both times and no apologies were made either time. Take your business somewhere else where it is appreciated.

Ducking retards called ahead and asked 3 times if they were pet friendly. Once I arrive I asked again to find out their not. Epicfail.

I have stayed here a few times. The hotel is fine and very convenient when having meetings at UTEP, less than 100 yards away. The rooms are fine as well. HOWEVER, the management is the absolute worst! I left an iPod and a charger in my room right before I checked out. I called to inquire about them on the off chance that someone was honest and turned them in. I didn't actually expect to get them back, but I did expect a certain level of customer service. How about a return phone call at the minimum? My anger and annoyance only escalated after calling on 3 occasions without a response. Finally on the 4th call, I got a return call from the manager who then stated that a claim would be opened. This particular hotel's insurance is handled by Zurich Insurance Company who was even worse with retuning phone calls. It took 2 weeks when I was specifically told by the agent handling the claim that I would have a resolution/response within 3-5 days. Again, the items are not the point; it is the lack of professionalism and basic customer service that I have a problem with.

We spent the night here while on our way to san antonio. Courteous front desk, clean room, comfy beds and a nice breakfast buffet before we hit the road. Array of restaurants up and down mesa st. We would have returned but a bit pricey for the night we needed a room. Ended up staying in las cruces instead.

The hotel is quite nice — Except — the internet is the slowest in the world whether in your room or in the business center — I have more bandwith at my house! Impossible to watch videos. The TV is just as bad — the tv's have a really bad picture quality and a meager selection of channels — no E, no comedy central, no amc, no shopping channels, The staff is quite nice — Except — the surly longhaired man who works the evening front desk! So if you don't watch TV or surf the internet and you don't need anything from the evening staff and like paying $11.00 USD for the breakfast buffett this is adequate. Of course lousy service seems to be a tradition everywhere in El Paso, so from that standpoint the hotel compares favorably.