Review of Fairfield Inn & Suites 3*

This wasn't a hotel. It was a Helltell. There is so much crime in the area that they lock the lobby in the evening. Not that they will tell you because we asked and they denied it. Way to keep the guests safe. Look up the area to see that the hotel (intown suites) across the street has had three shooting murders there in the last three months. Had we known this, we would not have stayed in this area of Charleston. There was a bright light shining into our room all night and the curtain was broken so we couldn't close it. The refrigerator was broken and the freezer part was hanging by threads into the fridge. We called the front desk and the guy working in there said he was the only person working and there was no way he could bring up PAPERCLIPS to close the curtain and we need to come to the front desk to get them ourselves. No security in the hotel whatsoever. They rely on their locked front door as security and only have one employee there all night. Not a very good night of sleep. The room (423) smelled like mold. The washcloths smelled like dirty dish rags. We tried to buy something to drink from their store by the front desk and no one would come to the counter. The water container in the lobby was empty and we went to bed thirsty. You can't walk around at night or even go to your car because someone might rob or kill you. Not exaggerating. Not safe at all. There was no parking in the parking lot when we returned from dinner, they told us to "park anywhere as long as you don't block anyone"… they share the parking lot with the hotel next door as well so there is definitely not enough spaces to accommodate paying hotel guests. In the morning we were trying to leave and the hallway was blocked by the cleaning lady with dirty towels and sheets on one side and her cart on the other — when we asked her to move it, she ignored us. We had to push all of that garbage out of the way ourselves. Disgusting. Unsanitary. Completely disappointed. They also charged us way too much for the room… for that kind of service and room you may as well go to the econo lodge or motel 6 because you'll probably have better experience for half the price.