Holiday Inn Express Hotel & Suites Reading, an IHG Hotel

Hotel

Room amenities & toiletries get an A+. Microwave, mini-fridge, iron & ironing board, hair dryer, full size shampoo, conditioner & shower gel in shower (J. R. Watkins brand, not bad! ), free Wifi, desk, super smiley staff…!

Ample parking easy access to major highways and clean comfortable room.

Very nice for business travelers and close to Airport. The staff was very friendly and the room's were very clean.

Very clean rooms comfy beds great place to stay.

The hotel is nice, our room was clean and very quiet on the third floor. The staff was friendly and pleasant. The breakfast was typical of a Holiday Inn: pancakes, choice of different cereals, yogurts, and hot food. Come around 5.30 PM they also have cookies and also had snacks like cheese, crackers, and chips. The room was clean and the pillows comfortable. The pool was small and the gym equipment facing the wrong way to the TV. The TV on the treadmill was not working. The only major inconvenient is that there is no sign coming from Reading that one must turn right, as if going to the airport, in order to access the hotel, before the hotel itself. Therefore the traffic light by the hotel has a no turn right indication, which is very deceiving. It's only to exit the hotel, not to enter it. Coming from 222, there is only a tiny sign in the middle of the road indicating where to turn. So if you come from the north of Reading in dense fog, at night or with heavy rain, you may not see the sign. This hotel needs to do something with its entering and exiting signs.

Room was clean. Plenty of towels. Air conditioning was good. We got a suite for 2 days. Toilet wouldn't flush. Had to remove lid of the tank, dip our hand in the nasty looking water tank and literally flush the toilet like that the first day. No one was available to fix it so we toughed it out the first night. MGR Gave us a new room the next day but it was smaller.

Clean, quiet, and very comfortable beds. Nice experience except for the front desk help who refused to change the TV channel at breakfast from CNN, saying it had to stay there. Ridiculous. It was on another channel the day before. She even got snippy when I pointed out that it was on a local station the day before. She retorted, "I'm sorry, do you work here? " No, I'm just a guest…

Clean great bar at the airport. W Would recommend for the price.

Nice and clean. No problems checking in. In town for work.

We definitely loved this place! Aamzing ppl in the hotel, front desk very friendly. We liked the breakfast, jacuzzi was amazing, everything was so clean. Only thing in the first floor u can hear everybody talking in the hallway… But it's ok tho. We going back again!

Nice place super friendly staff.

Clean and comfortable rooms. Hot breakfast in the morning. Only downside is turkey sausage as I'm allergic to processed turkey.

It was a very good stay, the people there were very nice. When we went to our room though there were cigarette burns in the floor even though it wasn't a smoking room and they were also alot of kids making noise all throughout the night.

Everyone here was amazingly friendly. Front desk staff, housekeeping, just everyone. Our Daughter and her husband and our first grandbaby live in Reading and we will be back. Nowhere else we'd rather stay. Good breakfast, great, comfortable room. Just right!

This was 1 of the good ones! Everyone at the front desk was so friendly, and helpful. Not the Hilton but darn close! Yasss!.

This hotel initially looked nice, check in was good, smelled nice on entry, however when we got to our 1st room, the whole room smelled like urine and there were burn holes in the comforter. They happily switched us to another room, and that room didn't smell quite as bad, however there were dead roaches in the bathroom, visible mildew, and the toilet base looked like it has been leaking sewage for months. We stuck it out, and after a couple hours, we could smell cigarette smoke in the room coming from "somewhere". We packed up out car and left at that point… I was glad to check out of this place! I can not recommend against it enough.

Very nice stay. The staff were all amazing and the room was great. I did find the in room Keurig to be a bit dirty but after running a few cups of water through it the water came out clear.

Very nice hotel. Friendly staff, clean rooms, great breakfast.

We stay here every 6 months and have never been so appalled by the service received. This hotel is a halflway point on a weekly trip I do for my company, and have enjoyed the free laundry facility they previously have offered. I purchased the laundry soap from the front desk as usual and was not told that laundry was no longer free. Later when my wife went up to do laundry she realized it would cost $5.00 FOR each load. She then carried our dirty laundry back down to the first floor and asked that they charge the $10 in quarters to our room. (I have previoiusly done this at several other Holiday Inns. ) They asked the room number and gave her the quarters, my wife proceeded back to the 3rd floor and started our first load of laundry. When she came back our of the elevator on the 1st floor she was yelled at across the lobby to come back to the front desk. The lady at the front desk told her she actually wasn't allowed to give her the quarters and asked for them back. My wife asked for the manager, who proceeded to tell her to use her personal credit card to go to an atm and pay them back… TWICE! After my wife told them she had nothing with her she was told that she would have to get her wet clothes and return to our room. I am currently working and my wife just got to walk back thru the hotel with dripping wet clothes that are now hung all over the hotel room. Not only is this absolutely embarrassing, I cannot believe that as loyal IHG customers we are being treated this way.

Back in the days when the Reading Airport had limousine service to and from the Philadelphia airport I needed assistance from the staff at the Holiday Inn Express. It was late evening on a Sunday night I just arrived at the Reading Airport. I could not get a cab at all. Long story short: the asked the desk clerk to drive me home. I paid him what I would have paid the cab driver. All I had to do was to wait until eleven when the clerk got off duty. That’s what I call service.

Staff was nice. Room was nice. Pool was small and gym could have had some more equipment like a pull-up bar. Breakfast had a lot of choices and was good.

Had an awful experience at this hotel 8/11/17. Ac was set to 70 and when I came back in the afternoon I turned it down 2degrees. After a few hours the room was getting warmer. Checked the account and it was a block of ice. The staff told me to deal with it and it'll eventually thaw out. Nothing could be done, hotel was overbooked and I was offered a discount. I asked to be switched hotels and that went unacknowledged. Kimberly threw her hands up at the situation and told me there's nothing she can do, while Jody rolled her eyes and shook her head at me. After 45 minutes of waiting at the counter, they brought me back to the room and said "it feels cool in here". I've stayed at this hotel before but will no longer be making my room booking here. Customer satisfaction is far from a priority. Waste of time and money on this room. I would suggest staff members who care about customers and do the right thing. ******After speaking with corporate, they managed to find a room for me. 3 hours later and me having to use a hairdryer for an hour to thaw the ac.

Great customer service, our room was modern and very clean, breakfast was delicious. A huge step up from the typical Holiday Inn experience of the past.

During my WEDDING RECEPTION I learned through my sibling, who had gone to the hotel awhile, that they gave our reservation to another person. The hotel was completely full, and when my husband called during the reception, not a single person there could explain why our reservation had been cancelled and resold without contacting us, and almost 10 months later we still haven't actually received any kind of apology. They ruined my wedding reception, because it had to be spent dealing with finding accommodations elsewhere and and I spent my wedding night at my parents house because of them. Not to mention my husband's car was there, because we were supposed to be riding back after our reception with family staying at the hotel. It was a nightmare.

Stayed overnight to check out some of the local breweries. The hotel was clean, very modern, and met our groups needs. The morning breakfast was great. Location was convenient for us. Service was satisfactory. Would definitely stay again if needed.

We had a very nice suite. It was clean and comfortable. Plenty of room for our family.

Decent clean hotel. Pretty much what you'd expect from a Holiday in express.

The rooms were clean, the beds so comfortable and the staff was friendly. The only downside… the breakfast was not that great. Also, they do have a pool (it's very small) but it isn't on the website so I didn't bring a bathing suite. No biggie, the hotel was still great!

It had everything I was looking for very clean very nice wonderful service A+ love it.

The hotel was spacious, clean, and very well organized. The staff was friendly and very responsive to our needs.

Cold. My husband and I stayed last night and no matter how much I poked at the thermostat the room stayed at 60 degrees. By morning I was seriously looking forward to a hot shower but the mildew lined shower head drizzled with almost nonexistent water pressure. My car heater and a truck stop shower may have made for a more comfortable night. The stay certainly wasn't worth $100.

Always accomodating. Clean rooms and great service.

The room at this hotel are very nice. The suites with the Jacuzzis are well worth the money! Free breakfast is amazing, and the staff is really nice here in Reading, PA. Would come again!