Review of El Camino Motel - Cherokee 1*

Well since the owner and his sister have no desire to give me a courtesy call and discuss my complaints I guess I am forced to give a bad review. All I wanted was an apology but I think three days is plenty of time to give them an opportunity to do so. We checked in here with Judy, who told us we would remain in the same room if we chose to stay an additional night, then moved us the next day-no big deal. Until, we were napping in our room and another family came right on in. Apparently the room had been double booked and she checked the new guests in and gave them their keys and everything. I was laying on the bed in my underwear! My husband went to the desk and she tried to say in front of the other people I assume to make herself look better, that we had not paid. Once she straightened it out she apologized for the mix up. We overlooked this, as I honestly thought she was just older and getting a little senile, and we booked another stay the following week as I work in the area. I cancelled my reservation via their contact/email on the website because I couldn't get anyone to answer the phone. We had to call back and rereserve a couple dates bc of my work schedule and she got smart and said "We have a problem, and I don't get email. "? Then why is it a contact form online? She reluctantly changed the reservation. I had to call back and cancel again because I found another cheaper room at Microtel (which has been great btw) and I called 24 hours in advance but she said (very smart) she didn't know what to tell me because she was going to have to charge my card. I told her that she would not charge me as I was calling 24 hours ahead and she hung up the phone on me. At this point I called the Drama Inn to speak to the owner as he owns both properties. I got ahold of his sister at the front desk who refused to give her name, and told me she would not give the owner my name and number before she also hung up on me. I had to ride to the hotel to find out her name which is Laverne Bennet from a very nice member of the house staff. All I would have appreciated was a little customer service, I didn't ask for anything free. I simply wanted a compassionately person to say I'm sorry this happened let me get the owner in touch with you. Never happened and I will never stay here, and I work with a company who travels here often. Never will I recommend either hotel which is sad because the El Camino has been a staple of Cherokee for years. It's bad when I can stay cheaper at a Microtel and have a more updated room, and friendly service all the way around.