Review of Collegian Hotel & Suites, Trademark Collection 3*

We have stayed at this hotel many times when it was called the Genesee Grande. We always had a great experience. This was the first time we stayed since taken over by Scholar and we will not be back. We had a King Kitchen Suite, very spacious but room was very dirty. No garbage bag in the kitchen trash can, found candy wrappers on the floor so obviously the floor was not cleaned, had to wear shoes because otherwise my feet were black due to the dirty floors. Upon inspection of the kitchen, the cupboards and drawers were very dirty. We ate several meals in our room and needed to use the dishes and silverware so I ran everything thru the dishwasher, including the silverware tray which was dirty. I brought Clorox wipes with me due to COVID as an extra precaution but certainly did not have enough to do the cleaning I needed to to feel completely safe and I certainly did not babe anything to clean the floors with. Our first night around 1130 PM, there was a party above our room that was so loud that our light over the dining room table was swinging because the floors were being pounded on and vibrating. I did call to the desk and someone was sent to quiet the room. Night 2, there was a smell coming thru the air conditioning vent, I was unable to figure out what the smell was and it disappeared by morning. The food from the hotel restaurant was good, but we called to order and 2 times no one answered even though we were calling during advertised hours. We called back morning to order breakfast, got through and were told the menu we were ordering from that was posted on the hotel website was from March and we would have to come down to get the current menu. Morning unable to get a hold of someone by phone so we went down to order and no one was there and then we saw a restrung employee come running in, obviously running late. Not impressed whatsoever and we have stayed at other hotels during COVID in the Syracuse area after a surgery, etc and those places were very clean and we felt safe. Scholar Hotel is not following cleaning protocols at all and we did not feel safe. Our stay was for funeral attendance reasons and we were in need of a clean, safe, and relaxing environment as we used to remember the Genesee Grande and that hotel as we know it does not exist. Extremely disappointed…