Review of DoubleTree 4*

UPDATE*** From a 2 star stay to a 4. I have to say, receiving a response took a while, but when I did, I was very surprised. So turns out that the manager was gone during our stay. Figures. With the boss away, the staff will play. But after some persistence, the manager at the Doubletree did "Make It Right". Please know, if you choose to stay at the Doubletree, and you do have a reasonable complaint, they will work to help you out the best they can. Thank you Hilton. I appreciate it. ****** The cookies at the front desk aren't going to cut it. My family and I visit Missoula often as we lived in the city for many years. This past Mother's Day weekend we decided to treat ourselves to a hotel room close to downtown in order to enjoy the weekend's events, and partake in the Mother's Day brunch Sunday morning. We read the flyer upon check in stating brunch will be served from 9 am to 2 pm. Around 10:30 am, after check out, we try to be seated for some breakfast. As some of you may know, the Doubletree doesn't offer even a juice cup to their guests at the front desk as they have the restaurant attached. We understood there could be a wait. What we did not expect was to be we turned away at the host stand stating they have reserved the whole restaurant for the day, but we could sit in the blazing sun with our two infants within the next hour. So wait, let me get this straight. I paid close to $200 for one of your mediocre rooms last night and when I wake up hungry, I am refused service? No where in your "flyer" did it state that I needed to make reservations in order to eat in the morning. And in no way did your staff even try to accommodate. Good on ya Hilton. Next time we will choose Holiday Inn. At least they have free bagels.