Review of Sheraton Suites Chicago Elk Grove 3*

We arrived to the hotel late on a Friday. We had two rooms reserved, one for my family (including a 7 week old) and one for my brother. It looked clean in the lobby. We got to our rooms and they also looked clean and the pillows were nice. The issue was with the fridge in the room. I unpacked all of our stuff including pre pumped breast milk. I put it into our fridge. The next morning I opened the fridge to find that it wasn't working properly and 15 ounces of breast milk was completely spoiled! I was so upset. I went to the front desk the where the clerk told me he was sorry there was nothing he could do. He then told me he would send a new fridge to our room. About 20 minutes later a worker came in and said the fridge wasn't broke, the dial was turned down. He turned it up for us. The fridge still never worked the rest of the time we were there. From that point on I had to store my breast milk in buckets of ice. I was very disappointed in this being that we were on a vacation I wanted to have expressed milk while we were in public. Another problem was the pop machine, it took my money and didn't dispense anything. I went to the front desk because my room phone didn't work (how convenient). The lady at the desk was nice and gave me a pop out of the cooler at no charge. When I walked away she said to another guest at the counter, "She doesn't look like she should be drinking that, does she. " Insinuating that I was fat, I guess? Also, the hallway walls on the 3rd floor looked like a flood happened. There were water marks. The rooms were prepaid on my credit card. However, when I checked in I was charged 70.00. Which was never verbally explained. I only noticed when my account was lower than it was supposed to be. When I called to question it, they said it was to make sure if there was any damage they would get paid for it. Ok? Overall, I would not return to this hotel. I would pay a couple extra dollars to stay somewhere a little nicer.