Review of Quality Inn & Suites Stockbridge Atlanta South I-75 2*

Do NOT use for your company! I am an office manager for a new construction plumbing company, which means I do a lot of reservations for my technicians when they work out of area. An average job will take 3-4 months to complete, so I usually develop a rapport with the hotel staff and they, appreciating the volume of business I send them, will happily work with me if any issues arise. That was not the case when two of my guys attempted to check in late on a Sunday night, as they were working third shift on a remodel in the area. Quality Inn's credit card authorization form (something I have to use, as the technicians do not have a company card with them) has a section where you can check a box asking the hotel to use the same form for 60 days. Despite this, I have been asked by staff to send a new one every week, which meant they had approximately 5-7 on file prior to this incident, the last one maybe two weeks old. I faxed the paperwork for my techncicians' stay on Friday, but the front desk man I spoke with said that because he couldn't find it and it had not been entered in the computer, I had to resend the fax even though they had all of my information on file… in quadruplicate. As this was around 10:00 pm at night and my office is approx. 45 mins away, I was loathe to do this. But the man at Quality Inn told me that was the only way my men would have a room, and I didn't want to start the hunt for a new hotel on a Sunday night. So I did, then called right after the fax went through to verify he received it. To make a crap situation even worse, once my men checked in early the following morning (they had to leave before I was able to fax the paperwork in order to get started on work) at 6 am, they received calls at 8 am and 11 am from the front desk. The first call was to verify they weren't staying another night, despite the fact that I hand-wrote the check in and out dates on the authorization form (for some reason the form doesn't already have an area to enter this info) and I also told the man Sunday night the duration of stay. Not sure how they got confused on this, not to mention why they had to disturb my guys' sleep instead of calling me at the office. The second call at 11 was due to a small charcoal grill the guys had used every previous visit in the parking lot. They had used it before going to bed and apparently some ash had been blown out onto another customer's car who wanted our men held responsible for washing the car and had taken pictures. If a customer is upset, fine, but again I don't see why they had to call my technicians' room and not me at the office instead of continuing to disrupt their sleep. We've had issues with them during previous stays where despite my calling them before faxing the credit card authorization info, they had not entered the reservation in the computer by the time my technicians were onsite. It would take the staff searching through their documents to find my fax and get my techs a room. I think their staff is largely incompetent and I will not have the displeasure of doing business with them again!