The user experience is very poor and I will never come back to live again. The location is very good and the room is clean, I don't deny it.
However, in handling the incident, the reception staff were very poor, and I suspect there are serious racial discrimination. I have no other room to choose from when I book a room, and I leave a message to the hotel saying that according to the guests ' request, every room I reserve needs two single beds.
When I came to the guest room, I saw that all the rooms I had booked were big beds, and when I called for a bed or room swap, the receptionist was told to charge 20 Australian dollars. I said I had a message when I booked the booking. "All requirements single bed" hotel did not pay any heed to my message, the hotel lobby manager through the telephone attitude is particularly poor to say "want to split the price of the bed, we are here, you love to live. " "And I was interrupted by the words of the front office manager when I told you the special conditions I had made. Just kept saying, " We want to divide the bed to add 20 AUD "20 AUD is a very small number, I choose to add money to the bed in order not to increase the annoyance of travel,
But I must accuse the hotel of such a bad attitude and irresponsible treatment. If the hotel in advance through the mail to inform the separate bed plus money, we can accept "other hotels will be based on special requirements to email to communicate, I believe we all have the same energy" but completely unacceptable is the hotel's omission and rogue-style attitude.
I would like to add 20 Australian dollars in exchange for a comfortable night, but the hotel will lose all of my sympathetic guests because of this attitude. The user experience was and I would never come back to live. To being fair, the location is very good, the room are clean, I don ' t deny it. However, the service personnel in the front desk were very poor in handling the incident.
I suspect there is serious racial discrimination in it. I didn ' t have any other room available when I booked the room. I left a message to the hotel so according to the guest's request, each room I booked would need two single beds. When I came to the guest room, I noticed which all rooms I booked were large.
When I called to ask for a separate bed or to change the room, the receptionist told me to charge a $. I said I have a message at the time of booking reservation "All single bed Please" hotel didn ' t listen to me message, the Lobby Manager by phone attitude particularly poor must say ' if you want a single bed to must be charge, which is 20$ Do, if you don ' t like it you can live but we won ' t refund. "And I am interrupted by the words of the lobby manager when I am talking about the special conditions" I was Makin
G when I was talking about the reservation, and just kept saying, "We need a $ to get a single bed here. " A $ is nothing, and I choose to add $ to single bed because I don ' t want talk to her and I don ' t want any headache,
But I must complain about the hotel ' s attitude and irresponsible handling. If the hotel informs us in advance by email. The single bed needs. We can accept it. "Other hotels would communicate with each of according to special requirements, and believe that everyone has the same E Xperience. "But what I can ' t accept is the hotel ' s inaction and hooliganism. I would like to add a Australian dollars to a comfortable night, but the hotel would lose all the guests I can rela Te to because of the this attitude.
However, in handling the incident, the reception staff were very poor, and I suspect there are serious racial discrimination. I have no other room to choose from when I book a room, and I leave a message to the hotel saying that according to the guests ' request, every room I reserve needs two single beds.
When I came to the guest room, I saw that all the rooms I had booked were big beds, and when I called for a bed or room swap, the receptionist was told to charge 20 Australian dollars. I said I had a message when I booked the booking. "All requirements single bed" hotel did not pay any heed to my message, the hotel lobby manager through the telephone attitude is particularly poor to say "want to split the price of the bed, we are here, you love to live. " "And I was interrupted by the words of the front office manager when I told you the special conditions I had made. Just kept saying, " We want to divide the bed to add 20 AUD "20 AUD is a very small number, I choose to add money to the bed in order not to increase the annoyance of travel,
But I must accuse the hotel of such a bad attitude and irresponsible treatment. If the hotel in advance through the mail to inform the separate bed plus money, we can accept "other hotels will be based on special requirements to email to communicate, I believe we all have the same energy" but completely unacceptable is the hotel's omission and rogue-style attitude.
I would like to add 20 Australian dollars in exchange for a comfortable night, but the hotel will lose all of my sympathetic guests because of this attitude. The user experience was and I would never come back to live. To being fair, the location is very good, the room are clean, I don ' t deny it. However, the service personnel in the front desk were very poor in handling the incident.
I suspect there is serious racial discrimination in it. I didn ' t have any other room available when I booked the room. I left a message to the hotel so according to the guest's request, each room I booked would need two single beds. When I came to the guest room, I noticed which all rooms I booked were large.
When I called to ask for a separate bed or to change the room, the receptionist told me to charge a $. I said I have a message at the time of booking reservation "All single bed Please" hotel didn ' t listen to me message, the Lobby Manager by phone attitude particularly poor must say ' if you want a single bed to must be charge, which is 20$ Do, if you don ' t like it you can live but we won ' t refund. "And I am interrupted by the words of the lobby manager when I am talking about the special conditions" I was Makin
G when I was talking about the reservation, and just kept saying, "We need a $ to get a single bed here. " A $ is nothing, and I choose to add $ to single bed because I don ' t want talk to her and I don ' t want any headache,
But I must complain about the hotel ' s attitude and irresponsible handling. If the hotel informs us in advance by email. The single bed needs. We can accept it. "Other hotels would communicate with each of according to special requirements, and believe that everyone has the same E Xperience. "But what I can ' t accept is the hotel ' s inaction and hooliganism. I would like to add a Australian dollars to a comfortable night, but the hotel would lose all the guests I can rela Te to because of the this attitude.