Review of Courthouse Hotel Shoreditch 4*

This is advertised as a 5* hotel on lots of sites. It isn’t, not even nearly. It’s superficially done up enough to look really good in the pictures but everything is low quality. The roof top bar was nice but £22.50 for a G&T and a tiny cider is only ok if the surroundings are in some way special — the 5th floor was littered with boxes and half constructed Ikea furniture. Great service on the rooftop but awful service on the ground floor where staff were at best indifferent and at worst rude/incompetent. Food was dumped on the table that was not as described on the menu and without any condiments or sides — these had to be asked for twice and then didn’t arrive until the end of the meal. Asked to see a duty manager and no one came but we did hear the very rude member of staff that served us being asked about the situation by a receptionist — they made no attempt to be discreet. No chargers for guests to borrow. Cheap and nasty toiletries. Not even enough tea in the room. All very unprofessional and second rate. We had so many choices of where to stay on what was meant to be a luxurious night away and it’s so dissapointing that this is where we ended up — no atmosphere, empty, tacky. Anyone that’s stayed in a real 5* hotel will no this place is a joke. We could have spent our money going somewhere amazing like The Ned but thought we’d try somewhere new. I feel completely duped and entirely ripped off. They should be making it very clear on every booking platform that this is not 5*, training staff and just upgrading the general quality even to be 4*.