Donatello Hotel

Hotel

Upon arrival and check in, we were greeted by a friendly and welcoming staff. Initially our room reservation was for a king sized bed and my sister and I preferred a room with two double beds. And it just so happens there was one available! ” The People working there make ALL the difference! ” A Clean place and Great customer service did it for me! ”

Add me on 0525639269 for the best decent massage, xxx and other extraordinary service. I give my service to your satisfaction and honestly your patronage.

The worst hotel in Dubai!
not comfortable bed as twin matters they made king hence my booking was king bed room, I booked for smoking room but not available, all request not done, take more time to find my reservation (booked 2 days before), route staff, no valid parking, no one take our luggage, no space in car parking and last take more time for checking out also.

I like it. A big and very comfortable rooms. Cleanliness is everywhere.

It was a great experience seeing the fireworks of Burj Al Arab.

A relatively good 3 star hotel. Problems: 1. Quality of food is not to the standard, 2. Toilets are not getting needed attention, and 3. Spa and massage on the top floor should be under more control.

A great hotel in the al-Barsha area. You can hang out downstairs. The sea is a 15-20 minute drive away, Burj Alarab beach and a new beach with lighting.

Very nice and clean and healthy food and nice place to satay.

Very big room, nice service, good value for the price. Pets allowed on first floor for AED 200 per per pet night. We opted for pet sitter friend instead, and stayed on the sixth floor.

The first impression when we arrived was not great. The lobby was not like that of a great hotel. But when we arrived to the room we all said Wow. The room was spacious and beautiful. The gym was not very good. The indoor cycling machine did not work. The only complain I have is that they did not offer a great room service automatically. For example, I booked a room for three. I expected the room to have three beds in it on our arrival. It had two. I needed to phone the reception desk and ask for the third. It arrive within 10 min. They are supposed to put bottles of water in the room every morning, but they did not before we ask them. Well these were not big problems. Overall I really enjoy staying in this hotel.

Great place to stay in Dubai. Hotel staffs voluntarily upgrade room when available. Friendly and helpful staff enjoy sharing with guests their experiences in Dubai. Within walking distance to the Mall of The Emerates.

Great hotel at a great location. It is short walk away from Emirates mall. A perfect choice if you are planning for Ski dubai. They have a pub at ground floor with dart game and foosball table. Room are big and clean. No kitchenettes.

Very friendly staff, good location near a metro station.

Nice clean hotel with reasnable price and close to the big malls of dubai. Good value for money.

Good location, clean, spacious and well equipped room, very nice staff and attentive, the hotel Donatello met our expectations.

Is a good place, spacious rooms and very comfortable. Is very Close to the metro station. Recommended for families.

Very nice place, spacious and clean… Good room service… Nice location, I would recommend it.

Very good hotel with beautiful rooms. The staff is very kindly and very careful for your needs. I stay in this hotel for some days and I suggest this for an economic and beautiful experience in Dubai. The hotel provide a Transfer airport service with a payment of about 50 euros.

Elegant, business class Hotel. Beautifully furnished. Great part of town, near the Mall of the Emirates. Bed: modified pillowtop. A little hard, but not bad. Fine Fitness Center, open to guests at no charge. Lobby is noisy at night, with music from their bar; Not quite the ambience one would think the hotel would wish to create. Also, no business center … a definite minus for a Hotel of this quality. Good for the price.

9 days in this hotel in formula half board, excellent buffet, very large room, staff to the small care, swimming pool heated to the top and gym! Location in the center of Dubai, Metro to 5min Walk, 15min walk to Emirates Mall 5 min walk to a beautiful mosque pressing, resto, car rental, hairdresser, pharmacy, supermarket, massage center. At the bottom of the hotel! and free underground parking!
Only downside for our part was the noise from the building site in front and left of the hotel as we were on the street side. Double glazing not top. But I highly recommend this property do not hesitate if you want other info.

Booked this hotel for 3 nights, ended up with 12 hours of hell. Room was very cold & damp to the point where the bed sheets were damp too. Everywhere was covered in mold. Toilet seat was filthy, broken & loose. We were on the 4th floor, the window was locked shut & they would not unlock it. Our view was the side of another building about 5m away from our window. There was no duty manager on the premises at any time during our stay, and after numerous calls to the agent & reception we eventually cancelled our booking & went to a real hotel. This is more like a 2* hotel. The food was the sort of stuff you would get free in a casino so does not warrant paying for full or half board. Am am baffled how they have an 8.2 score on Agoda. I can only put this down to fake reviews.

Great place to stay in Dubai. Hotel staffs voluntarily upgrade room when available. Friendly and helpful staff enjoy sharing with guests their experiences in Dubai.

Absolutely a bad hotel from a four star hotel you would expect more. On arrival they only supply two water bottles and do not inform you that you will be receiving anymore throughout your stay. Irons leak and constantly need replacing. AC packs up during the middle of the night and heating goes on high. Water from shower changes from to hot to cold and cold to hot. The room cleaning you have to notify them to clean it they do not just do it themselves. Also they lie about calling your room and cannot show you evidence. The Wifi connection is appalling we are in 2018 not 1998. The lifts are extremely slow your better off walking upstairs. The manager is never around to discuss complaints. This hotel does not respect its customers I would highly advise staying well clear of the hotel. Your better of staying somewhere else. Oh btw there customer service is so brilliant when you just about to check out a team of individuals will run through your room and open everything in front of you like you stole something from the room. This is definitely not a 4 star hotel please do not be fooled. Stay well clear do not take this review lightly.

I really enjoyed the stay there, hotel is very pleasant and clean. Service was also good. Only which annoyed me and soured the stay was that on checking out I informed them I accidentally broke one glass, (budget glass, nothing fancy) and they charged me 25 dirhams which is okay I guess they have their set fees for replacement. However they accused me of opening a spirit bottle from the mini bar. I never touched anything in the mini bar. When examining the bottle it had been opened and he contents appeared to be replaced with water. I told them honestly it was not me. But they charged me 65 dirhams nevertheless. Maybe my responsibility to check such things in the beginning, just never experienced this before.

The location is excellent and the staff are very friendly.
We booked a triple room and they added a bed that was practically a cot.
Another negative aspect is that it has a/boliche bar open to the general public and the music is heard in the rooms until it closes.
The breakfast is not worth paying it is by far the worst of the hotel.

A very good place to live in Dubai. The service is excellent. Room service is very good. The hotel is situated very central to a lot of things. Price is very good compared to the very nice rooms, large and very nice. One of the big malls is in walking distance, the one with a icerink. You will be satisfied in staying at this hotel on your visit.

Nice hotel, something old, has a rooftop pool with good views, spacious rooms. The BUFFET option is not recommended as it is poor and little variety, especially the food.

Someone should know another language, Ademásdel English.
Exquisite treatment. Very professional. I recommend it one hundred percent.

Bad night supervisor on duty on this day dec 21 2017 9pm. Very premature to do duty of a supervisory position. At first he said (small guy) we can add another bed for third person in the room my wife booked for 100aed. He even said supposed it is 150aed but he will give for us 100aed. Few minutes later, he just told us that its that allowed becuase my national ID doesnt match the last name. The other hotel staff to stay seat for awhile to wait what they can do after 30minutes of waiting, they just pass our concern to the another hotel staff. Very bad hotel service. Now I only have 1hour to catch up my bus going back home in al ain city. They should have told us in the very beginning that its not allowed. Rather than letting us wait for nothing. They are very inconsistent. Whats this 100aed and not 150aed? Corruption, for supervisor's direct pocket? People, dont be fooled by other people good comment. It was a hell night. Even the guest ahead infront of us is having problem, the guest have to cancel his booking in this hotel for stupid reasons of this supervisor on duty. Hope the management of this hotel will see through this issues and improve customers service and satisfaction. Lastly thank you donnatello hotel for spoiling our riverland dubai tour supposedly the following day.

Bad night supervisor on duty on this day dec 21 2017 9pm. Very premature to do duty of a supervisory position. At first he said (small guy) we can add another bed for third person in the room my wife booked for 100aed. He even said supposed it is 150aed but he will give for us 100aed. Few minutes later, he just told us that its that allowed becuase my national ID doesnt match the last name. The other hotel staff to stay seat for awhile to wait what they can do after 30minutes of waiting, they just pass our concern to the another hotel staff. Very bad hotel service. Now I only have 1hour to catch up my bus going back home in al ain city. They should have told us in the very beginning that its not allowed. Rather than letting us wait for nothing. They are very inconsistent. Whats this 100aed and not 150aed? Corruption, for supervisor's direct pocket? People, dont be fooled by other people's good comment. It was a hell night. Even the guest ahead infront of us is having problem, the guest have to cancel his booking in this hotel for stupid reasons of this supervisor on duty. Hope the management of this hotel will see through this issues and improve customers service and satisfaction.
Lastly thank you donnatello hotel for spoiling our riverland dubai tour supposed to be in the following day.

Good location and close to good restaurants.

Nice place. Friendly staff and cozy atmosphere! Free parking available.

Good for pet friendly but we had so many complications staying there, second night they stoped me and said I was not allowed in the room even though I had checked in the day before, they demanded my documents very rudely, after giving them and once they worked out what went wrong in there process they again rudely gave my documents back without sorry or even a goodnight as they kept me awake while they sorted out there problems. Third evening my wife called reception asking if it's ok to have a third person sleep in the room, they said NO. I checked online on there rules which said in the room we were in we could and even had the price, I went down to ask them why and the night manager said of course we do and asked who did we speak to on the phone? We all knew it was him as there was no one else there and my wife recognized the accent and after staying a week we knew most of the reception staff. Last comment is we were also getting bites from something in the room, I don't think mosquitos but proberly flees but it is pet friendly.

GreAt place to stay in Dubai. Hotel staffs voluntarily upgrade room if available without guest asking. Friendly staffs enjoy sharing with guests their experiences in Dubai.

Nice quiet location, affordable, clean room and good service.

Nice place to be. Relax and enjoy ur vacation.

Super personnel and the most important thing is that both my dogs had an excellent relocation thanks to this hotel that allows dogs in its first floor without any restrictions or complaints. Thanks Donatello for making pet lovers welcomed in Dubai!

Dat waz awsome and very good service.

Good stuff, good service and perfect location.

Carpets in hotel room a No-No. TV channels not working, an internet really slow. Flora a better option.

The apartment was clean, and spacious. They price was good, Staff were really helpful and friendly.

Spacious rooms and very good facilities and service.

Very nice apartment. Huge enough and comfortable beds. Also the service is good.

Very clean. Nice position very close to the Metro Sharaf DG. Nice rooftop pool.

A hotel where to eat well Italian with Italian products.

Lovely hotel very helpful staff, food very good, spacious rooms and huge beds just no balcony to sit out on because of the humidity but I am very happy with the choice, also there is a pool and sunbathing area on the roof with a bar and comfortable sun beds.

Large rooms and very clean. Coedialissimo staff. Breakfast.

Hotel apartment. Cheap and best.

Thanks for remembering my birthday DONATELLO Family, I really appreciate it.

Once of the best hotels in the area, very friendly welcoming hotel members, highly recommended and visiting again.

Loved every minute of my stay at this hotel.

Not a good hotel. Increase the charges after you leave the hotel reception and deduct from advance amount. Never return the advance amount on time. I am waiting for more than one month for refund.

I truly loved this hotel the service amazing sweet people so helpful n the room so luxurious.

Great value quality / price.

Nice staff n great value for money! Didn't expect it would be that neat n nice. Highly recommended for big families.

Super location and luxus apartments.