Review of Kingsmill Resort 4*

The river pool is amazing. Bring your own cooler of beer, or order drinks at the bar. Float on the lazy river. Customer service is impeccable. Great job staff. The beds are very comfortable. The shuttle service is great. Simply dial front desk, tell them where you want to go on the property and they will send a bus or golf cart to transport you there. Again, staff is super friendly and accompanying. Air conditioning worked great. Cons: Although the resort is kid friendly, the rooms arent. For some reason, everything is high. My kids are 3 and 4 and they can get in/off the toilet with no problem. These toilets are high and they needed a stool to get on. The beds too. Very high beds. No fridges in the rooms. Luckily we read the reviews before coming and brought a cooler. There is a place to get ice a building away. No lightening! The room had 3 lights. Light over the bed (for reading) and a table lamp between the beds and a light by the bathroom. No overhead light or lamp by the front door, closet, or anywhere else. It made packing to leave when it was overcast very difficult. Glad my iphone has a flashlight. We didnt get one of the expensive rooms-no view, small room the furthest building (35) all of that is ok, as we didnt spend a furtune, but it seems they dont care about the outside of the building. All other buildings look clean, fresh, and the balcony railings were painted white looks nice on the outside. Our building have cobwebs everywhere. Everywhere. Bugs everywhere. Including inside our room. The outside of the building look very rundown, paint peeling. As you drive to the other buildings closer to the front those buildings look immaculate. Eight at two of the restaurants. The food was mediocre. Also, the food came in plastic baskets with paper when the meal itself was about $30. They are trying to act high-end and the food is something you get a TGI Friday's.