Review of Best Western Port Lavaca Inn 2*

WORST EVER hotel experience. The room smelled of mold, there was urine on the toilet seat, we booked a room with two beds yet we only had one set of towels when we asked for another set the lady at the front got an attitude with us and asked us to do the housekeeping and take them the dirty set of towels. Well at the end of the day I take all the towels that we have used so we can get a new set of towels to use the next day. There wasn't anybody at the front desk when I went so I waited a little bit to see if somebody would show up so I can let them know that I left them all the towels that we had and that we needed new ones. After waiting about 10 minutes I decided to look around and see if I found anybody to help me I heard someone in the breakfast area and I thought it was housekeeping but turned out to be the lady that was supposed to be at the front was in the pantry snacking on the food. After I told her that we were without towels and we needed some clean ones she said with an attitude "well I will have to check with my manager" after we waited about an hour for our towels I went again downstairs to check what was the status on getting towels after I explained to her that my family and I were without towels now she threatened me and said if I didn't leave that she would call the police I told her go right ahead and call the police over towels. Well she did, when the police arrived they couldn't believe that they were called there over guest not getting towels AT A HOTEL, which is absolutely unheard of. So the police had them refund us our money for the stay there and we ended up going to the Quinta Inn down the street. When we explain to the lady at the Quinta Inn our situation she wasn't surprised to hear what happened to us she said she used to work there and they always had complaints and the owner would never do anything about it she gave us an extra set of towels to start with and made us feel welcome and comfortable we will never go to a Best Western again.