Holiday Inn Express & Suites Plano East - Richardson, an IHG Hotel
Hotel

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Average rating by guests Holiday Inn Express & Suites Plano East - Richardson, an IHG Hotel: 7.6/10 Good
Reviews 7
Free Wi-Fi

Availability

Online Reservation:

Available Rooms

You can take a walk and explore the neighbourhood area of the hotel — CityLine.

Looking for a place to spend a night after a long walk around the city? Hotel «Holiday Inn Express & Suites Plano East - Richardson, an IHG Hotel» is located in Plano. This hotel is located 1 km from the city center.

If you travel by car, there’s a parking zone. Guests who love doing sports will be able to enjoy a fitness center.

Spend an evening in a nice atmosphere of the bar. Want to be always on-line? Wi-Fi is available.

Accessible for guests with disabilities: the elevator helps them to go to the highest floors. Additional services that the hotel offers to its guests: a laundry, dry cleaning, press and a safe-deposit box.

Tourists who can’t live without swimming will appreciate a pool and an indoor pool. The staff of the hotel will order a transfer for you.

Guests will find the following in the room: an alarm clock. The room equipment depends on its category.

The staff of the hotel speaks English and Spanish.

Phone: +19729432955

Address: 2001 E President George Bush Highway, Plano, 75074, United States

E-mail: ktanner@hiexpressplanoeast.com

Number of rooms: 120

Reviews of Holiday Inn Express & Suites Plano East - Richardson, an IHG Hotel 2*

Kate S.

12/18/2022

Respond
7/10

DO NOT STAY HERE! We were supposed to be charged for one room for two nights. My mom was paying for a second room I reserved. I was charged $285. Then another $285. Figured my mom and I could settle up. No problem. The problem is after the first night's stay there was ANOTHER $571 taken out of my account! Then another pending charge for $235 on check out day! There is absolutely NO REASON for all that! I was treated rudely by front desk staff, they seemed irritated I was frustrated to be charged over $1300 for what should have been $285 with a $50 refundable deposit! Our entire stay was ruined by being out $1300 until it is refunded. The manager, Hunter, needs training on customer service. He has not contacted us AT ALL to rectify this situation. We normally love our IHG experiences but this is OUTRAGEOUS!

Tony O.

03/30/2022

Respond
4/10

Complained to front desk night I checked in, was told they had to rent room because they were booked up, did not offer to move me but the the leak had been repaired, it rained two days later and it was still leaking and I had damaged property from the water (ruined my laptop on the desk), complained to manager and he said they thought it was fixed and offered no compensation for my damaged property and ordered me to leave. I did get heated and said a few choice 4 letter words and he threatened to call the police and said “I was not allowed to talk in his hotel” (afraid other guests would hear my complaint). He obviously does not care about his customers.

Linda D.

11/09/2021

Respond
9/10

Close to everything. Fresh and clean. Room was spotless. Bed was comfy. Everything was perfect. Will be my new Dallas area stay! ❤

Facilities

  • Lower bathroom sink
  • Invoice provided
  • Wake-up service
  • Higher level toilet
  • Air conditioning
  • Minimarket on site
  • Shared lounge/TV area
  • Trouser press
  • Ironing service
  • Shuttle service
  • Wheelchair accessible
  • Non-smoking rooms
  • Outdoor furniture
  • Fax/photocopying
  • Visual aids: Tactile signs
  • Laundry
  • Elevator/lift
  • Non-smoking throughout
  • Toilet with grab rails
  • Visual aids: Braille
  • Express check-in/check-out
  • Vending machine
  • Business center
  • Meeting/banquet facilities
  • Accessibility features
  • Daily housekeeping
  • Dry-cleaning
  • Wake up service/Alarm clock
  • Iron
  • Heating
  • Smoking areas
  • 24-hour front desk

Internet

  • WiFi is available in all areas and is free of charge

Room Amenities

  • Hairdryer
  • View
  • Cable channels
  • Flat-screen TV
  • Free toiletries
  • Toilet
  • Private bathroom
  • Towels
  • Toilet paper
  • Desk
  • Seating Area
  • Clothes rack
  • Coffeemaker
  • Fridge
  • Microwave oven
  • Alarm clock
  • Linen

Food & Drink

  • Tea/Coffee maker
  • Kid-friendly buffet
  • Fruits
  • Snack bar

Activities

  • Squash
  • Fishing
  • Bowling
  • Horse riding
  • Golf course
  • Canoeing

Swimming Pool

  • Indoor pool
  • Open all year
  • Pool/beach towels
  • Heated swimming pool
  • Salt-water pool

Wellness

  • Fitness facilities

Languages Spoken

  • Multi-language staff
  • Spanish
  • English

Policies of Holiday Inn Express & Suites Plano East - Richardson, an IHG Hotel

  • Check-In:

    15:00

  • Check-Out:

    11:00

  • Accepted Credit Card Payments:

    Visa, JCB, Mastercard, American Express, Diners Club

  • Information about the type of meals included in the price is indicated in the rate details.

    Deposit is required. Cost: 50.00 USD per room per stay.

    Pool access available from 10:00 AM to 10 PM. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it follows cleaning and disinfection practices of Clean Promise (IHG) guidelines. The property affirms that it adheres to the Ecolab (3rd party expert - Global) cleaning and disinfection practices and the SafeStay (AHLA - USA) cleaning and disinfection practices.

    Enhanced food service safety measures are in place. This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

    Pool access available from 10:00 AM to 10 PM. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it follows cleaning and disinfection practices of Clean Promise (IHG) guidelines. The property affirms that it adheres to the Ecolab (3rd party expert - Global) cleaning and disinfection practices and the SafeStay (AHLA - USA) cleaning and disinfection practices. Enhanced food service safety measures are in place. This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Holiday Inn Express & Suites Plano East - Richardson, an IHG Hotel on map

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