Review of Sheraton Memphis Downtown Hotel 4*

Alert! Avoid This Property — Care For Your Self Respect****** Unfortunately there is no zero or Negatives to express my utter dissatisfaction and displeasure with this Motel's, oh! I mean Hotel's (pun intended) Front Desk/ Customer Service staff at the time of check-in and for cleanliness in the room. Traveling with my family last weekend for an event and staying here gave me an agonizing experience of wait time for check-in, rude behaviour and bad attitude. I saw the Front Desk staff yelling at a couple of Guests while Checking In! Wow! Seriously! Who's Managing this property and do they even know what's going on? My request for adding a Guest to my reserved room was denied and was put to painful process of multiple visit to Front Desk to help Guests check-in. Standard response to my request was a "No, can't Help! " Cleaning staff did not change bed sheets for the second night/ blood stained covers, etc. Didn't clean the rooms, emptied trash etc. Ain't coming back even if it is Free. I am a seasoned traveler across the Globe and have stayed with Major Brands in the Hospitality Industry. I had great experience with Marriott Brand and Sheraton, in fact it was my favorite until this downtown Memphis shaggy Sheraton Staff proved me wrong! Sad state of affairs and recommend highly to stay away from this property until they fix the mess, which is FIRE the staff managing the Front Desk and so called Customer Service (or should I say dis-service? ). Also, Train the staff for customer service even at times of stress!