Traditional King, Guest room, 1 King
Room booked 5 times today.
Providing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a coffee machine, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.
WiFi is available in all areas and is free of charge.
Beds: 1 extra-large double bed (181-210 cm wide).
Room Facilities: Flat-screen TV, Bath or shower, Upper floors accessible by elevator, Coffee machine, Toilet, River view, Private bathroom, Carpeted, Cable channels, Refrigerator, Desk, Socket near the bed, Towels, Iron, Alarm clock, Wake-up service, View, Wardrobe or closet, Linen, Additional toilet, Heating, Safety deposit box, Air conditioning, Telephone, Hairdryer, Toilet paper, City view, Free toiletries.
They overbooked and did not have double rooms available even though we booked approximately 3 months ago. They lied about not having a double room from 2-5:30 pm by saying the room wasn’t ready when they actually had none available. They then offered a king room with a rollaway bed. We had no choice as we are from out of town for a conference and no other hotels had vacancy. They brought the bed up after repeated requests but left it propped up against the wall as soon as you walk in. Manager seems to think it’s fine but could offer no resolution. I will be writing about this horrible experience in every forum I can find. Do not go there.