Alert! Never Stay Here**** Bad Experience Staying at Sheraton Downtown Memphis, Tennessee, USA
Traveling with my family last weekend for an event and staying here gave me an agonizing experience of wait time for check-in, rude behaviour and bad attitude of staff. Hotel's Front Desk/ Customer Service staff is the worst in the hospitality industry! In my opinion there should not be a place for these folks in any customer service work.
To my utter disbelief, I saw the Front Desk staff yelling at a couple of Guests while Checking In! Wow! Seriously! Who's Managing this property and do the management even know what's going on?
My request for adding a Guest to my reserved room was denied and was put to painful process of multiple visit to Front Desk to help Guests check-in.
Standard response to my request was a "No, can't Help! " Cleaning staff did not change bed sheets for the second night/ blood stained covers, etc. Didn't clean the rooms, emptied trash etc.
Ain't coming back even if it is Free.
I am a seasoned traveler across the Globe and have stayed with Major Brands in the Hospitality Industry. I had great experience with Marriott Brand and Sheraton, in fact it was my favorite until this downtown Memphis shaggy Sheraton Staff proved me wrong! Sad state of affairs and recommend highly to stay away from this property until they fix the mess, which is FIRE the staff managing the Front Desk and so called Customer Service (or should I say dis-service? ). Also, Train the staff for customer service even at times of stress!
Bad Experience Staying at Sheraton Downtown Memphis, Tennessee, USA Traveling with my family last weekend for an event and staying here gave me an agonizing experience of wait time for check-in, rude behaviour and bad attitude of staff. Hotel's Front Desk/ Customer Service staff is the worst in the hospitality industry! In my opinion there should not be a place for these folks in any customer service work. To my utter disbelief, I saw the Front Desk staff yelling at a couple of Guests while Checking In! Wow! Seriously! Who's Managing this property and do the management even know what's going on? My request for adding a Guest to my reserved room was denied and was put to painful process of multiple visit to Front Desk to help Guests check-in. Standard response to my request was a "No, can't Help! " Cleaning staff did not change bed sheets for the second night/ blood stained covers, etc. Didn't clean the rooms, emptied trash etc. Ain't coming back even if it is Free. I am a seasoned traveler across the Globe and have stayed with Major Brands in the Hospitality Industry. I had great experience with Marriott Brand and Sheraton, in fact it was my favorite until this downtown Memphis shaggy Sheraton Staff proved me wrong! Sad state of affairs and recommend highly to stay away from this property until they fix the mess, which is FIRE the staff managing the Front Desk and so called Customer Service (or should I say dis-service? ). Also, Train the staff for customer service even at times of stress!