Review of The Chattanoogan Hotel, Curio Collection 4*

First off, Josh. The guy who greeted us at the front desk around 11pm on 3/29/15. He saw us coming across the lobby and greeted us warmly, then proceeded to check us in with a smile. He was pleasant, friendly, informative, and professional. My boyfriend and I travel for a living and interact with many late-night front desk attendants, and we both agreed that Josh has given us the best customer service we've encountered in a long time. People like Josh MAKE 4-star hotels. The Chattanoogan is lucky to have him. About the hotel itself, the room was clean and comfortable, the internet was fast, TV was great. A word on parking: it does cost $8 per day, so come prepared for that charge and don't give Josh any guff, ok? We ate breakfast in the hotel. NOTE: the guide in our room said breakfast was at 11am, but it is actually at 10:30am! We barely made it in time, but the dining room staff were not put out and allowed us to partake even as they were preparing for lunch. They even offered to grab items from the buffet for us so we wouldn't have to rush, an unexpected kindness. The buffet was approx. $13 and was quite good. Lastly, for those who complain that this hotel is too far from local attractions: A) There is a FREE trolley that stops on the street IN FRONT OF THE HOTEL. It makes stops at most of the major downtown attractions. B) The Chattanoogan is 1 mile from the Aquarium, 2.5 from the Zoo, 2 from the National Cemetery, and only a 15 minute drive from Ruby Falls. This is 2015. Google Map your trip and be prepared to travel accordingly. It's not the hotel's fault if you didn't do your research. Overall a great hotel that I'd recommend to visitors. Thank you for a great stay.