Review of Best Western Plus Arbour Inn and Suites 2*

We nicknamed this hotel "The Underwater Oasis. " There were some positive aspects to our stay, but a lot was left to be desired. My husband and I were traveling to a family party with our small son (3 yrs). Though we had a group discount, we opted to pay $10 extra per night to have a room that had access to the pool. This was important to our son’s enjoyment of the trip. It also made it possible for us to put him to bed and socialize with adults on the patio later on the evening. That aspect of the room was fantastic; that is why we extended our stay. Otherwise I would describe our room as MOIST, not a positive descriptor for a hotel room. The room was shaped like a U. There is a sliding glass door onto the patio on one side, and (other than the air-conditioner) no other window or ventilation. It is kind of oogy in there. The whole place had a damp moistness to it that was kind of gross. When you walked in it had the smell of a musty basement. There was no fan in the bathroom. You could hang your bathing suit up in the shower for more than 24 hours and it would still be wet, not damp, wet. It has the cheapest of carpets on a cement floor and you end up going in and out to the pool, down the long hallway to the fan-less bathroom. The air in there is stuffy and close. There was a small sitting room at the bottom of the U with a chair and a loveseat. My first night there I noticed there was mold — actual mold — growing on the couch. I called the man at the desk down to see it. He agreed that it appeared to be mold, and he was very apologetic. It was quite late; my son was asleep. So we decided to stay put for the night, but he told me to check in with the manager in the morning to see about switching rooms. In the morning I checked in with the manager. He was very professional and courteous, but there wasn't another pool room available. As I said, my son was very excited about being next to the pool. Instead he sent someone down to clean the mold, and we stuck it out. My son enjoyed the pool so much we even extended our stay. Nevertheless, after the mold episode, I was not left with a great impression of the establishment. The staff at the hotel was very polite and courteous. They did what they could to be accommodating, but they are working with limited resources. The building itself is in need of polish and updating. The room we stayed in had a great layout, but it would be greatly improved by replacing the carpet with tile and putting a powerful fan in the bathroom.