Review of Lancaster Marriott at Penn Square 3*

I am one of the people that used to like the Marriot hotel facilities for its environment, customer service and prestige. However, I had such a bad experience last Saturday, November 1st 2014 in its restaurant lounge. I was with my wife celebrating our four-year anniversary being married and in the hotel’s restaurant that evening the Marriott happened to have a DJ that night. There was a very good expected crowd except for a couple of guys that were there completely drunk and making trouble by pushing people around and causing discomfort to the Marriot customers that were in the restaurant that night. To make this complaint short, I was one of the people that got pushed by these antisocial delinquents while dancing with my wife. We decided to leave the place to avoid any problems and all of the sudden one of those guys punched me on the face right in front of my wife who was terrified by how this guy assaulted us. After my wife screams for security one of the bar tenders finally called security who came and took us out of the restaurant and kept us outside by the lobby leaving those guys inside doing nothing to get these guys out of the place. Because of our request the police was called who showed up 15 min after the scene. Apparently, security didn’t want the police to come close because they did not want to have “bad publicity” and “everyone would leave” words straight from the security guard at the Marriott. The delinquents had more than enough time to leave and so they did. It shows that the Marriot cares more about making money and reputation than the security of the people inside and the easiest way for them to handle the situation was by keeping us outside and not making any effort to get drunken people that were inside making problems and risking the security of others. Witnesses approached and tried to get the security guard to do something but all that could be done was wait for the police that came too late. Security couldn’t even ask for a name? Also, no manager was on duty. Since Marriot decided to have a DJ, they should have thought of the people, its security and safety to be able handle the situation more responsibly and fair. Also, thank God this issue didn’t finish with any one dead because there was not a quick response from the Marriot staff. Marriott let this assault go to its final stage that could have been finished with someone severely injured, stabbed or dead. As a customer I do not recommended anyone to use its facilities and please watch out over your children if they one day decide to spent a special moment with loved ones inside this unsafe place during the evening hours that is right near the lobby and entrance.