Niagara Crossing Hotel and Spa

Resort

Great view of river, n comfortable rooms.

Very nice, quaint. Large room, nice fireplace, huge shower! Hotel and spa staff were all friendly and accommodating. Breakfast was simple but laid out nicely.

Not bad place for the price. Friendly staff and the spa treatments are great.

Beautiful place, beds are unbelievably comfortable and affordable price!

Very pretty, beautiful. Scenic views!

My husband and I LOVED this place. It was quiet, very comfortable and the service was superb. We can't wait to come back and stay a little bit longer.

Friendly staff very and if if your looking for a quiet place to relax this is your place. Had an amazing Message …

What made this experience so special for my wife and I was the people who worked there. From the housekeeping staff that was so friendly and accommodating in every way. The check in reservation staff that was super helpful in finding things to do to places to eat (and services that the hotel didn’t offer). The River view was spectacular and having the suite with a balcony was great, but again it was the staff that makes me want to come back for another visit. Caitlyn Conibear Thank you so much!

We just had our wedding there, 5/4/19, and it was amazing. Absolutely wonderful. The staff was so professional, and if we needed anything at all, they got it for us. The food was so delicious, and all of our guests complimented on it saying "it's the best wedding food I've ever had". I can not say enough great things about our event coordinator Kendelle Acker! She was our saving grace on more than one occasion. She made sure our day was absolutely perfect! At one point, because my dress was so heavy and full, I got super hot, and she went and got me a full size fan! Who does that?! She is the best and I am so sad that I dont have a reason to reach out to her anymore. I will most definitely be having baby shower there (when the day comes) because I know it will be perfect. — с Mark Pacillo.

It is a beautiful hotel kept to its original decor which is beautiful. The location is amazing.
The parking for the hotel is across the street and down a very steep wooden staircase that is VERY slippery in the rain it could use some slip guards.
There is no soundproofing at all so we heard the people in the next room and above us all night long including the annoying noise the fireplace makes when adjusting it and stamping feet crossing the floor.
We kept waiting for the live performance of Dumbo and expecting the ceiling to fall on our faces but to our delight the door never flew open and the trumpets did not sound. We did not find it to be overly clean. I’m not sure if the rustic theme added to this.
The staff is very friendly and helpful.

My husband and I stayed one night and got a massage at the Spa, it was excellent and they were extremely accommodating, my husband never had body work done before and now he's hooked! Thank you for the wonderful introduction and experience!

I wasn't a guest, just visiting a friend who works there. She's cool and a very good receptionist. Excellent choice with the buttermints at the front desk.

While the hotel itself is quaint and lovely, the staff has no warmth or sense of hospitality. Check in and check out was nearly robotic with no grace, or deference. Not even a "Thanks for staying with us" at checkout. Someone needs to train them more/better on what it really means to host and welcome guests.

Beautiful smaller old style hotel over looking the River. Spacious charming & comfortable rooms situated in a fabulous little hamlet called Lewiston with many nice places to eat & gather.

This hotel is a gem! For the price it's just fantastic. Our room was enormous, which was really nice after cramming in to tiny city motels for so long. The free shuttle stops a block away and you can easily walk up center street to dinner or down to the water to eat at the Silo. I would stay here again in a heartbeat, the rooms were really extra clean and so comfy. It's an old building, so think earplugs and turn on your phone's noisemaker app if you're noise sensitive. No worse than anywhere though. (Breakfast is continental — don't expect much but if you want a big breakfast there are great options in Lewiston)

We really enjoyed our stay. Beautiful hotel with huge rooms. The staff was wonderful. This hotel is the place to stay in and around the Lewiston and Niagara Falls area. Can't wait to come back!

Stayed here because of good reviews. But our stay was awful. Beds uncomfortable, pillows went flat and hard, was hot all night because air conditioner was a portable unit in the corner and did not cool, no ice machine, had to park too far away and take steep stairs from parking lot to hotel. If you're here for the Falls stay at a hotel near the Falls.

Beautiful location with excellent service. The hotel is also very pretty. Only issue is parking on site is limited, so you may have to park down a hill in a parking lot.

After camping for a night at Darian Lake we came to The Niagara Region to see the falls. We originally booked a stay at another hotel but after arriving we barely wanted to sit on their furniture. We frantically looked for another hotel and this one caught our eye. The staff was able to find a room for us for a decent price. Upon arriving in the lobby we were immediately relieved. The hotel staff was very nice and helpful. Our room had a modern feel but also had hints of Victorian era. The toiletries were very nice and the beds and towels were clean and crisp. There are many good restaurants and pubs within walking distance as well as an ice cream parlor across the street. Many of the reviews complained about parking but I had no problem with the parking they offered. Overall this was a very nice place to stay and I’m sure we’ll be back.

A really nice place to stay. Staff was friendly, location next to the river is good. I was able to walk to a couple restaurants to have dinner and a drink. There is an ice cream place within walking distance. Hotel is in a quiet location and the room is quite comfortable, I even had an electric fireplace in my room. I felt there could be a few more outlets in the room. Obviously hard to move outlets or install new ones but maybe a lamp type thing with an open plug on it that some hotels have could be an idea so I can find a place near the bed to charge my phone at night. The breakfast in the morning was fairly spartan. A couple more option here would go a long way though it was more than enough to get me started on my day.

The room was beautiful. Perfect getaway. Right in front of the hotel is a river with a history lesson. The hotel offers Wi-Fi and breakfast. Comfortable room and heating. Just overall perfect.

Stayed here on New Years 2018. I had a fantastic time here. Rooms were spotlesss, the food was excellent for the price and the service was great. I would vist again!

Great food. I mean it was really great! Staff is friendly and efficient. The facility is gorgeous.

Awesome clean room! Breakfast was a bit simple. Waffle maker didn't seem to work properly but I'm sure they'll fix it soon. Overall good experience. Quick check in. Staff were helpful.

Great atmosphere and scenery. Staff were friendly and helpful. Room was even nicer than the pictures.

What a great place. Rooms are very large. This place has a lot of charm. They did a great job of making it feel like an old inn. We even enjoyed a beverage on upper deck with a fire one evening.

Staff was friendly, rooms were clean and very inviting. Only downside is parking isnt fairly close to the hotel. Two lots below the hotel, followed by stairs. Not a fun walk in the rain. Was on a floor level room and there was minimal parking in front of the window, headlights shined right in. Overall great stay!

Our whole visit was just fantastic… from the Bath and Body Works toiletries to the real silverware (as opposed to plastic forks and spoons) for breakfast, to the awesome view of the waterfront, and the quiet away from the craziness that is Niagara Falls… if we are ever in the area again, this place will be the only place we will consider staying.
Yes, the decor is a bit dated, but it is a really old building. Anyone who expects to have modern furnishings and decor isn't being reasonable at all. The older surroundings are actually quite charming.
And the price was definitely right!

This place was beyond what I expected from the pictures. I wanted a hotel where my wife and I could have a romantic get away, near Niagara and Buffalo, within walking distance of water, attractions, great restaurants, roomy and spacious room and wonderful "at home" atmosphere. Niagara crossing hotel & spa nailed it. We walk in and we're immediately greeted with smiles, efficient check in and once we got to our room the pictures didn't do them any justice. Super spacious, wonderfully cleaned, a bathroom for a queen, with stress relief shampoos and conditioners and the spa, for my wife, made her feel like like the most beautiful woman she is. So many things to do near the hotel, within walking distance and wonderful view of the river. I come to this neck of the woods every year and I will most definitely return and refer friends and family aswell. Loved it, loved it, loved it!

Absolutely loved this place! Meg at the front desk was great! Absolutely loved her great customer service! The other gentleman at the front also was fantastic! I would highly recommend. You get stress relief shampoo and conditioner which was great quality! We stayed in a beautiful clean room with a fireplace, huge bathroom and enjoyed a great evening with my husband. The price was perfect and we will be making this a yearly thing! It's right off the water too with great things to do near by and fantastic restaurants! We will be back!

We were a little apprehensive to book this hotel based on reviews but it was great! The location is wonderful and the town of Lewiston has lots of great food and cute shops, all within a short walk. Room was huge and bathroom was large as well. Friendly staff and well kept rooms. Only negative was the water pressure in the shower and temperature fluctuation. A great experience and we'd definitely stay again.

My boyfriend & I stayed here to visit Niagara Falls. We were blown away by the hotel. It was beautiful inside & made you feel like you were at home, while being away. The concierge was attentive to our needs and very friendly. Free breakfast in the morning and free parking were added pluses. It was located right along the river with a gorgeous view. And only took us about 15 mins to get to Niagara State Park. I would recommend this place to anyone!

Booked the room last minute online to avoid a storm while camping. When we arrived, the reservation had only just come over but they had the room ready for us in no time! The place was clean and comfortable, not to mention quiet despite it being a busy weekend! The toiletries provided were amazing (Bath and Body Works Stress Relief Aromatherapy)! The only downsides were that the room didn't have a fridge and there wasn't ample parking. However, the room, the service, and the location all work to the benefit of this hotel!

Our room is very nice and we love Lewiston ALTHOUGH, while included, the breakfast was "basic"… I would have rather paid for breakfast instead. We were arriving at 9:30am today, a Sunday; and we could not find a table that had clean table cloth. That's how it started. The offer was cereals of all kinds and a microwave… bagels and English Muffins, butter and jelly as well as peanut butter. Orange juice in a can and a fruit plate that consisted at 9:30 of 2 apples and 3 oranges. Of course, you could make your own waffles. When I mentioned the dirty table cloth nobody found this a reason to change the table cloths; although a big stack of table cloth was sitting behind the counter at the bar where a young waitress and a waiter where holding court, sipping coffee and looking at their watches… We have toured the US within the last two months and stayed in all kinds of inns, hotels, motels… but the included breakfast was always better and the staff more accommodating. We thought, these being our last two nights before home, we would stay in a "hotel and spa" and expected differently. Our room is large and comfortable, although, as said in a review before, the furniture needs updating. Bathroom was clean, shower nice looking, but no strong water flow… no liquid bath soap. Tiny bottles of shampoo and conditioner as well as lotion. There was no "don't disturb" sign in the room, we made up our own… and no folder where we could find out more about the hotel.

Quaint hotel. Rooms are large and location is very quiet. Building needs updating but isn't too bad for an overnight stay. Sleepy town but convenient location for the Falls if you don't mind driving a few minutes.

Most favorite hotel to stay with my now husband. We have been staying at this hotel for years. The staff is friendly/family like. Rooms are unique and all so beautiful. The building is historic/romantic. Old schoom feel. We loved this area and it was so special to us we got married near here and stayed here the night before. Bars are walking distance so if you want a weekend get away with no driving this is a fun easy place to be. Awesome date weekend and the Brickyard (walking distance) is such an awesome pub. Great spot for fly fishing if you are into that. So many cool places to fish right near the hotel. Highly recommend.

We had a great time. The staff was very friendly. The hotel is unique and interesting. They are conveniently located minutes away from everything in Lewiston. Looks like there's still some work to be done with decorating and furnishing but what they have is nice. The free breakfast was a nice touch.

Great looking building. Not a lot of the amenitie you would expect from a beautiful place. Minimal parking by building. Great view.

We enjoyed our stay. The room was beautiful and very large. The decor was soothing and clean. We loved the fire place! We will definitely return.

Worst customer experience ever. I left my iPad during the stay and asked them to ship it back to me. How hard is this? I even called twice before the shipping and made sure the address is correct. It turned out that they mailed the package to somewhere else and my credit card got charged twice. They told me that they would investigate as soon as possible. Now, it's been 3 months already and I've not heard a word from them.

My wife and I enjoyed our anniversary at Barton Hill. It was a wonderful and relaxed stay. Peaceful and elegant. The free continental breakfast was simple and good. The view of the waterfront is just beautiful. Lots to do in lewiston with great music, food, and shopping along the road. We really enjoyed our stay and will be back for sure.

Attended a wedding. Food was very good. Staff was friendly and efficient. However it was an extremely uncomfortable situation due to the AC not being efficient enough to cool the room. To make it even worse, the sun was beaming through the doors and hitting the head table and the first row of guest tables. It became so unbearable, my date and I couldn't finish our dinners. You could see most of the guests were very uncomfortable and sweating quite a bit. It took the fun out of what was suppose to be a cheerful event. It was so unbearable, we had to leave early before we became ill.

Still a work in progress. Comfortable. Great views of the Niagara River. Lewistown is a nice quaint town.

Sheets and carpets were dirty. Room was located over wedding reception. Wedding reception music was so loud that could not even hear the tv. Noise went on until 10:30 PM. So much for a relaxing get away. Overall the room décor was cheap and the hotel maintenance was lacking leaving a run down feeling to the place. I will not return and would not recommend.

Excellent hotel. Large, clean rooms. Accomodating staff. Good breakfast, with a balcony that overlooks the Niagara River.

My boyfriend and I stayed at the Barton for a week. Immediately we were impressed by the beauty outside and the gorgeous lobby. The reception staff were so friendly. Our room was exactly what the picture online looked like. Our room was so clean and perfect for a stress free getaway. I am not sure why anyone would not enjoy themselves here! Each day the staff cleaned our room when we were out, restocking it with new soaps and lotions, towels folded in the bathroom nicely, our bed made, fireplace on, and just little extra touches that made coming back to our room amazing. We called the front desk to bring a bucket of ice to our room; within two minutes a friendly woman promptly delivered the ice. Service with a smile! Not to mention, the hotel is just a short walk away from the pier and shops on Center street. I want to come back again next year!

Room was great. Staff were nice. Breakfast was good. This is where it ends! Our car was damaged while parked in the lot down the hill where we were to park. I have to my windshield replaced. The hotel staff refused to take any responsibility for it and claimed it was a public lot. I checked with the local police department and was told that is the hotel's lot. I emailed them outlining my. Concerns. My email was ignored as I never heard back. Never again will I stay here. It's too bad. I liked Lewiston.

My wife and I stayed for three days/two nights in early March. Quite simply put it was a fantastic trip. Lewiston as a town was fantastic. The hotel was likewise top notch — the room was massive and overlooked the Niagara River. Just a wonderful stay all around — keep up the good work. We will definitely be back!

The Barton Hill Hotel has a lovely view of the Niagara River. When you walk in the doors you feel like you're going back to old times hardwood floors, antique furniture and staff at desks not your usual check in at a hotel. Our room had a fake fireplace which would have been lovely it had been turned on. Instead the AC was running. The room was freezing and the temperatures were negative degrees outside it took a while for our room to actually get hot and we could be comfortable. The only other problem we had was the headboard was loose. Every time you moved on the bed it banged against the wall. Embarrassing to say the least. On the positive the staff were very accommodating to us and very helpful. We would go back again in warmer weather.

Great spa. Friendly and accommodating staff.

We're still staying there at the moment. So far so good. Services are great and the rooms are very comfortable.

All around great everything. We would stay again.

We chose for our guests to stay at the Barton hill when we got married last week nearby. The hotel is currently under new management so the management was working very hard to honor any/all promises made by the former owners. Jameson and Dana did a great job at communicating with us and ensuring that we got everything we needed for our wedding and our guests, even after the ownership transition. We had a great experience working with everyone and would definitely advise everyone to stay here if in the area! Great, spacious rooms! great waterfront location and great staff! We were pleased to have chosen this hotel for our wedding guests and ourselves!

I would give the Barton Hill hotel and spa zero stars if I could. I am outraged by the horrible service my husband and I received on 11/22/2014. My husband tried to surprise me for our two year anniversary with a room for the night and a couples' massage. They did not inform my husband on the phone that he had to reserve a time for our massage. Now there are no open time slots for us. We were told that it was a "miscommunication" on their part and that they could not accommodate us for our massage. I see no point in spending $300 on a hotel room for one night when we are getting no couples massage. Thank you, BH hotel and spa for ruining what could have been an amazing experience for us. Horrible customer service and clearly untrained staff. Needless to say I am outraged and will be taking my business elsewhere from now on.

My husband and I spent our wedding night at Barton Hill Hotel 5 years ago and we both have great memories of it. We decided to go back for our fifth wedding anniversary this past week. It was a bit disappointing. First there were two bags of dirty sheets outside our room for our entire stay. Not the greatest impression. Secondly the coffee pot within our room was dirty (full of old coffee grounds). I didn't plan on doing someone else's dishes. Lastly, the comforter on our bed was sporting some coffee spills which were not our own. Any of these things alone could be overlooked as no big deal but the combination of the three made me question the overall cleanliness of the hotel. For the rate they charge I would expect at the very least to have a clean room. I will most likely not go back which is sad because it is a really charming place, dirty comforter aside.

The worst experience ever! Booked in April and was contacted-through email-the day before our arrival that they had to cancel our dinner reservations. So, we had to make reservations at another restaurant. Once we arrived, we went to our room and noticed it hadn't been cleaned. There were spiders and cobwebs everywhere. There was even a cocoon in the shower. Our heat source did not work. The gentleman at the front desk was the rudest individual I ever met. We ended up driving an hour back home instead of staying here.

MOST AMAZING EXPERIENCE EVER! My GF (at the time) and I stayed here so I could Propose. Charmese set everything up for me and coordinated everything perfectly! She recommended Kevin Bivins Photography whom did an absolute stunning job! Lewiston is a beautiful town. We're already planning another trip to show our kids where the magic moment happened! Thank You so much for an unforgettable experience!