Review of Country Inn & Suites 3*

My wife and I stayed here because the area Hiltons were full (we're HHonors members). So I signed up for Radisson Rewards/Club Carlson for a discount rate. Was informed via the app that it was paid when booking. The hotel had no payment, payment info or any info regarding my membership and stay. They had my name and dates for confirmation but nothing else. Sounds like a corporate problem though. Hilton is WAY more efficient and user friendly. Although it's not a bad hotel, there's nothing special to bring me back. The staff are all wonderful — friendly and accommodating. The property, on the other hand, is in need of some freshening up. The entrance road, grounds and front entrance are poorly lit/marked. We were worried that we were pulling down the wrong road at first. The room amenities are on par with most places (iron & board, microwave, fridge, good cable TV selection, hair dryer, ice bucket). But there was no informational booklet of any kind. Nothing about "what to do in the area", breakfast hours, or even where to find the ice machine. But it is very close to plenty of dinning and shopping. The room seemed clean. It certainly did not smell clean though. It smelled slightly of a dirty closet, dirty laundry or similar. If you have a teen who hasn't clean his room for a time, you know the smell I'm referring to. And the decor and furniture is in desperate need of an update! It's very old and cheap looking. The single elevator didn't present much of a problem as far as handling the volume of guests. The free breakfast was by far the best part. Along with the front porch/sitting area. All told, it wasn't much better than a Comfort Inn or an America's Best and I'll try another place (if Hilton is booked) before this one next time.